Service Delivery Manager
- Hiring Organisation
- Armstrong Talent Partners
- Location
- Blantyre, Scotland, United Kingdom
quality, working closely with the NOC, engineering, and data centre operations teams to ensure SLAs are met and technical risk is proactively managed. Service Management Build deep, technically credible relationships with customers at all levels, from IT operations staff to senior technical and business stakeholders. You will become … validate the success of new services, changes, and infrastructure deployments against agreed technical and performance standards. Take an active role in major incident management, coordinating with NOC/engineering teams, driving clear technical communication to stakeholders, and producing root cause analysis (RCA) and post-incident reports for customers. Analyse ...