IT Service Design & Introduction Lead (VP)
- Hiring Organisation
- cer Financial Ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £515 - £892 per day
Introduction processes, standards, and training across the organisation. Engage senior stakeholders, facilitate readiness reviews, and provide governance reporting. Drive continuous improvement of service management processes, frameworks, and tooling. The successful candidate will have: Strong experience in Service Design and Transition within regulated financial services environments. Knowledge of ECB regulations … operational resilience, and ITIL v4 service management practices. Experience supporting large-scale transformation programmes, ideally within Tier 1 banking. Skilled in stakeholder management, communication, process design, and documentation. Hands-on experience with ServiceNow and tools such as Visio and SharePoint. Relevant certifications such as ITIL v4 and project ...