1 to 16 of 16 Service Catalogue Jobs in the UK excluding London

SQL, Windows, VPN, SharePoint, Exchange, CCIA, MCSA, Cisco, CCNA, MSP Are you a dedicated IT professional with a passion for delivering exceptional customer service? Join our client's team who are a leading Managed Service Provider (MSP), as an IT project engineer. In this pivotal role … and recommendations. Communication with customers as required: keeping them informed of incident progress notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Escalate service or project issues that cannot be completed within … specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalogue and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »

based technologies and services. Working closely with Architecture, Portfolio and Product Management teams you’ll help shape a high performing technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology) If you’re looking for an opportunity to lead from the front and bring your … be doing Delivering strong technical leadership in advancing Group Functions integration capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools Developing and leading a high performing team, nurturing individual growth. Acting as a mentor and coach … skills, flexibility and capacity to meet objectives Working in collaboration with the Service Management team, developing and maintaining a Service Catalogue for Integration Service with aligned service standards (KPI/SLAs). Ensuring capability is in place to deliver against commitments more »

work with the team to redesign and refactor services into the Azure cloud as well as implement new technologies to the service catalogue, such as Intune and Azure firewall. Initially you’ll be working with the UK’s most experienced cloud migration teams and your thoughts and more »

to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for Cloud Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for Oracle Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for SaaS Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

goals to frame problems and set priorities, while working within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL. This is a full-time role working 37 hours per week, Monday to Friday. The flexible working hours’ scheme applies to this … data streaming systems. Write ETL/ELT scripts and code to make sure the process performs optimally. Develop data models to support self-service business intelligence reporting that can be re-used to enforce data standards and quality. Build accessible data for analysis. Recognise opportunities to re-use more »

opportunity for BMC Remedy Consultants a Market leading consultancy The Role: Configuring all Remedy Service Level Management scenarios Developing Service Catalogue improvements within a Digital Workplace Configuring Remedy workflows to support process improvements. Remedy development and administration Remedy API integration Configuring SLAs within Remedy The … Person: • Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows • Experience in translating high level process requirements into detailed process implementations within Remedy • Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments • Ability to apply product fixes … and configuration changes to support the business processes • Strong requirements gathering and presentation skills • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management MUST be SC cleared or be eligible for clearance more »

lead a team of Platform Infrastructure Engineers. Managing all infrastructure support tickets arising from business and IT support requirements and working to manage service and maintenance tasks. You will report directly to the Head of Infrastructure Services as part of a growing Service Operations team. The … the evolving needs of the ParentPay group and will work in partnership with the IT Engineering , Monitoring and Observability, IT support, Application Support Service Ops teams ensuring systems, services & infrastructure work reliably and securely. Key Responsibilities Line management responsibilities for the team; providing support, personal development plans and … have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by the project delivery team for production/services more »

Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the … well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared more »

Service Request Analyst Location: Camberley office based Job type: Permanent, full time Ref: (00)555 Telent are looking for a Service Request Analyst to be a part of our growing Service Centre team in Camberley! Due to an increase of work and high demand … revenue through meeting delivery timescales and identification of potential chargeable activities. Service requests can originate from multiple streams including Service Catalogue, incidents, problems, changes, and releases. They can also range from very simple resource requests to complex multi layered requests that will require more collaborative … short notice to meet critical requests. Adherence to all policies and procedures Heirachical and functional escalation management Contribute towards the Service Request catalogue to ensure its fit for purpose Provide guidance to end users where processes are not being followed Highlighting issues in relation to the scheduling more »

that improves infrastructure resilience, security, and cost optimisation Supporting your team in dealing with operational issues such as availability, performance, and scalability Influencing Service Level Objectives, Non-Functional Requirements, and infrastructure requirements Highlighting deviations from technology standards to the TDA (Technical Design … Authority) Ensuring that the Service Level Objectives in your area are met Helping to develop and promote the SRE service catalogue Ensuring the best security practices are followed Supporting and developing junior members of the team Capturing the SLIs and mapping them to the appropriate more »

appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and improvement of service delivery. As such we are looking for … up-to-date knowledge of current and impending national changes and proposing any changes required to policies and procedures. Promote the service catalogue, associated tools, and SLAs, ensuring they are clearly understood by service users and colleagues. Develop and implement key tools and learning to more »

Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared … processes are in place and running smoothly Ensuring high availability, reliability, performance and IT security of cloud environments Managing TSGs internal "Service Catalogue" of approved infrastructure components and M365 policies, working with solutions architects to continually improve Planning and coordinating software or infrastructure releases of key, customer … Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme Please click on the APPLY button to more »

Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared … processes are in place and running smoothly Ensuring high availability, reliability, performance and IT security of cloud environments Managing TSGs internal "Service Catalogue" of approved infrastructure components and M365 policies, working with solutions architects to continually improve Planning and coordinating software or infrastructure releases of key, customer … Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme Please click on the APPLY button to more »