2 of 2 Service Delivery Director Jobs in the UK excluding London

Service Delivery Director - Dynamics 365 Business Central Salary: Circa £100k + benefits South East – Hybrid (2 days/month in-office) We’re working with a fast-growing Microsoft Dynamics 365 Business Central partner that’s on the hunt for a Service Delivery Director to lead their delivery operations and scale their consulting … function in line with rapid business growth. This is a key leadership role , you’ll have full responsibility for delivery strategy, operational performance, and client satisfaction across consulting, development, and project management teams. What You’ll Be Doing: 🔹 Define and implement the end-to-end service delivery strategy in alignment with business goals. 🔹 Lead and mentor delivery managers, consultants, developers, and PMs across multiple concurrent client projects. 🔹 Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks. 🔹 Build scalable delivery frameworks and best practices to support expansion and future growth. 🔹 Work closely with finance and commercial leadership to manage budgets, resource allocation, and P&L responsibilities. 🔹 Act as a key More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director of Operations Service Delivery Capital One is seeking a collaborative and innovative Operations leader passionate about creating and scaling Operational Teams that dramatically change how our customers and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence … and Risk Management in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. You'll shape the approach to support our customers, ensuring Capital One's stability and success, with a … and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's strategy and More ❯