2 of 2 Remote Service Design Manager Jobs in the UK excluding London

We're looking for a Service Design & Transition Manager to join one of our high profile clients for a 3 month contract. Hybrid working of 2 days a week in the office. About the Role As Service Design & Transition Manager, you will lead a revised service design of an operational service, working closely with stakeholders across multiple organisations. You’ll ensure services are efficient, scalable, and aligned with shareholder expectations. Key Responsibilities Deliver a revised service design backed by shareholder requirements and performance outcomes. Engage with stakeholders across partner organisations to ensure alignment and clarity. Define and deliver process changes, new RACI models, and supporting OSS/IT … to an improved operational framework. Communicate strategic plans and progress to senior leadership. Champion cultural and operational change across delivery teams. What You'll Bring Strong background in Operational Service Management within telecoms or infrastructure. In-depth knowledge of ITIL v4 (certification preferred). Strategic mindset with a practical approach to driving service transformation. Experience defining SLAs, KPIs More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯