8 of 8 Remote Service Desk Management Jobs in the UK excluding London

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers.You’ll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership.This role follows a 07:00 – 19:00 shift pattern, with on-site days at our … Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and … technical issues into clear communications for non-technical parties? Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯

similar, at Level 3 looking to take up more responsibility managing an entire network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do … and employees, offering great benefits and great routes for career development. In this role you would be responsible for the technical delivery and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network and continuous technical development. The ideal Network Engineer or similar would have come from a background in network management or similar at 3rd Line Level, with experience in service desk management. The Role : Supporting and mentoring 1st and 2nd Line engineers Network monitoring and management Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience in management of networks Ability to work More ❯