1 to 2 of 2 Service Desk Management Jobs in the UK excluding London with Remote Work Options

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by … working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance more »

to work within our Implementation team to manage and support our client base. The role is a mix of client facing work, configuration, and Service Desk management within the Implementation team.The Implementation team is the conduit to gather client requirements and deliver the optimal digital solution. This … team, and our Leadership team so this is a role that would interact with multiple stakeholders. Responsibilities: Provide support to clients through the Support Desk and where necessary escalate more technical or complex queries to the relevant team for resolution. This includes an after-hour roster that the successful … IT support experience Exposure to a SaaS type platform or be able demonstrate competency in the ability to work within them Experience of a Service Desk solution Excellent and proven verbal and written communication skills Customer focused communication skills Nice to have: JIRA and/or Wrike experience more »