1 to 25 of 27 Remote Service Manager Jobs in the UK excluding London

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

The Role: Technical Service Manager - Government Satellite Communication Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks Location: Redhill, Surrey – office-based with potential for hybrid work About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite … communications programme. This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance. This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling … management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends More ❯

Role: Service Desk Manager Location: Fully Remote (Southampton-Based MSP) Salary: £40,000 - £50,000 Leading MSP | Fully Remote | Lead & Develop a High-Performing Technical Team Were partnered with one of Southamptons most forward-thinking MSPs , recognised for delivering outstanding managed services, cloud, and infrastructure solutions across the UK. Theyre now hiring an experienced Service Desk … base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills: Proven experience as a Service Desk Manager/Team Leader within an MSP environment (essential) Strong knowledge of MSP operations, service delivery, and escalation management Solid technical understanding of Microsoft … Azure, networking, and infrastructure Excellent leadership, coaching, and communication skills Ability to manage workloads, performance metrics, and client relationships remotely Strategic thinker confident implementing new ideas and improving service efficiency Exclusive Benefits: £40,000 - £50,000 Salary Fully Remote Role flexibility to work from anywhere in the UK Lead a high-performing technical team within a top-tier MSP More ❯

DWP. Digital with Purpose. Join DWP Digital as an IT Service Manager and play a key role in delivering effective technical services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and … of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? As an IT Service Manager at DWP Digital you will play a key role in delivering effective technical services in a fast-paced, evolving environment. You'll support the development and … operation of Digital Channels Services that help some of our most vulnerable customers. You'll manage end-to-end service performance, collaborate with technical teams and suppliers, and ensure products meet agreed targets. This includes overseeing major customer-facing services such as one of Europe's largest contact centres, video solutions for assessments, and validation tooling. We're looking More ❯

DWP. Digital with Purpose. Join DWP Digital as an IT Service Manager and play a key role in delivering effective technical services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and … of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? As an IT Service Manager at DWP Digital you will play a key role in delivering effective technical services in a fast-paced, evolving environment. You'll support the development and … operation of Digital Channels Services that help some of our most vulnerable customers. You'll manage end-to-end service performance, collaborate with technical teams and suppliers, and ensure products meet agreed targets. This includes overseeing major customer-facing services such as one of Europe's largest contact centres, video solutions for assessments, and validation tooling. We're looking More ❯

DWP. Digital with Purpose. Join DWP Digital as an IT Service Manager and play a key role in delivering effective technical services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and … of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? As an IT Service Manager at DWP Digital you will play a key role in delivering effective technical services in a fast-paced, evolving environment. You'll support the development and … operation of Digital Channels Services that help some of our most vulnerable customers. You'll manage end-to-end service performance, collaborate with technical teams and suppliers, and ensure products meet agreed targets. This includes overseeing major customer-facing services such as one of Europe's largest contact centres, video solutions for assessments, and validation tooling. We're looking More ❯

Job Title: IT Service Lifecycle Manager Location: Birmingham (Hybrid - up to 40% remote) Salary: Competitive Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are … continual improvement. You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation. Key Responsibilities Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement. Manage the Service Portfolio , ensuring all services align with business objectives and deliver ongoing value. Oversee … line with internal security and industry standards. Lead and develop a small team of Lifecycle Analysts. Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and More ❯

Role/Job title Service Introduction Manager Work Location Nottingham Role type - Permanent/Fixed Term/Contracting Contract Mode of working Hybrid/office based Hybrid If Hybrid, how many days are required in office? 3 Number of positions 1 Duration of assignment 6 months Any other working conditions - travel/on call/shifts To … be published on job boards from below onwards In the Health and Beauty Retailer space the role purpose is to use our Service and Business Operation expertise we collaborate across Delivery and Service, including internal IT teams, partner IT teams and 3 rd parties to assess risk and ensure the quality transition of all new and changing application … lead solutions. Your responsibilities: Understand and document a projects impact on service, including designing any new or changing service models including run costs for any new or amended project elements. To represent the customer when liaising with 3 rd parties and partners to ensure robust end-to-end support model is delivered. To be the service representative More ❯

Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 … MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for … Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance More ❯

Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional … service standards. The Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous … improvement across processes, training, and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator More ❯

Service Desk Manager- Surrey Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required. Salary: £55k - £65k dep on exp + Bens Driving license required. Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes. My client, a provider of EV and Solar systems are seeking … a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations. An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service. Responsibilities will … Apply now for full details. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk More ❯

bespoke suite of performant, modern, secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance and assurance processes … business readiness for change. Main duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence of the business activities. You … activity within it. You will have effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal and external teams (e.g. NHS Digital) to More ❯

Service Desk Manager- Surrey Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required. Salary: £55k - £65k dep on exp + Bens Driving license required. Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes. My client, a provider of EV and Solar systems are seeking More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role … is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop … as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service More ❯

Role: Service Desk Manager Location: Fully Remote (Southampton-Based MSP) Salary: £40,000 - £50,000 Leading MSP Fully Remote Lead & Develop a High-Performing Technical Team Were partnered with one of Southamptons most forward-thinking MSPs , recognised for delivering outstanding managed services, cloud, and infrastructure solutions across the UK click apply for full job details More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

Job Description: Your Impact Join Leonardo's Digital Solutions team and play a pivotal role in driving exceptional service performance across our UK operations. Working closely with the Service Performance Lead and a wide range of internal and external Service Providers, you will ensure our digital services are robust, resilient, and continuously improving to meet the needs … of the business. This is an exciting opportunity for someone who thrives in a dynamic environment, enjoys solving complex problems, and is passionate about elevating service operations. This role can be based at any of Leonardo's eight UK offices. Through our Custom Working approach, you will have a blend of home and office working, with occasional on-site … and travel to other UK locations required for key meetings or activities. In this role, you will be responsible for a broad range of activities that ensure high-quality service performance across Digital Solutions. You will: Manage risk by identifying, assessing, and mitigating operational and service-related risks, maintaining risk registers in line with organisational frameworks, and collaborating More ❯

for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction. Role: IT Service Transition Manager Location: West Midlands | Hybrid Salary: Up to £90,000 What You'll Lead End-to-end transition and exit from a major outsourced IT services … or regulated environments Background handling TUPE-heavy transitions Exposure to simultaneous operational, data and technology change programmes Why This Role Matters You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation—not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a More ❯

for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction. Role: IT Service Transition Manager Location: West Midlands | Hybrid Salary: Up to £90,000 What You'll Lead End-to-end transition and exit from a major outsourced IT services … or regulated environments Background handling TUPE-heavy transitions Exposure to simultaneous operational, data and technology change programmes Why This Role Matters You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation—not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a More ❯

Paying up £70k + Hybrid Working + Benefits - Join a leading wholesale organisation as a Senior IT Manager and make a real impact across multiple UK sites. Based at the Manchester head office, you will lead the IT function during an exciting period of transformation, including major system upgrades and business growth initiatives. This is a unique … opportunity to shape the technology strategy, drive operational excellence, and empower teams to perform at their best in a fast-paced, evolving environment. THE JOB The IT Technical Services Manager plays a vital role in powering the organisation’s daily operations, ensuring systems run seamlessly, providing expert user support, maintaining essential infrastructure, and protecting the business with strong … locations Stay current with technology trends and best practices, maintaining accurate documentation and managing IT budgets for hardware and software needs Contract Management: Forge strong partnerships with suppliers and service providers, ensuring maximum value, reliability, and adherence to SLAs People & Team Leadership: Coach and develop the IT team, champion ongoing training, and drive continuous improvement and innovation across IT More ❯

Business Development Manager (MSP) Manchester (Hybrid 2 Days Onsite) £40,000 - £50,000 Basic + uncapped commission Oscar Sales have partnered with a well established Manchester based MSP with over 25 years' experience delivering Infrastructure, Cloud, Hosting, Support and Professional Services. The business is in a strong growth phase heading into 2026 and is now looking to appoint … combines the scale of a larger provider with the agility of a mid-sized organisation. Key Responsibilities Drive new logo acquisition across Managed Services, Professional Services and CSP Identify service opportunities through vendor and hardware software partner relationships Own the full sales cycle from qualification through to close Lead presales engagement alongside internal technical teams to scope and build … to £50,000 with uncapped commission Dedicated training budget for courses and certifications Hybrid working with two days on site 22 days annual leave plus bank holidays, rising with service Warm existing opportunities to support onboarding Next Steps Interviews are being scheduled imminently. Please submit your CV to be considered. Referrals If this role is not right for you More ❯