Director Customer Experience and Engagement
- Location
- Trellech, Wales, United Kingdom
function. This role will be pivotal in working with our customers across the AI lifecycle—from initial requirements gathering to contractual acceptance, onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection of customers, engineering, product, sales, and infrastructure. You will be accountable … segments to determine best path for each customer and increase deal velocity and efficiency Establish account-health frameworks that combine product usage, platform reliability, workload performance, customer sentiment, support activity, and commercial risk. Proactively identify at-risk enterprise accounts based on utilization patterns, support tickets, or competitive pressures ...