Operational Analyst
- Hiring Organisation
- NET Recruit
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 per annum
Analysing the impact of operational and commercial changes, providing evidence-based recommendations to stakeholders Designing, developing and maintaining operational dashboards and reporting tools using Tableau and other business intelligence platforms Ensuring reporting remains accurate, timely and aligned with evolving business requirements Conducting detailed analysis of contact centre performance, conversion rates … related discipline Advanced Microsoft Excel skills, including financial modelling, sensitivity analysis and cohort analysis Practical experience using SQL and business intelligence tools such as Tableau, Power BI, Looker or similar platforms Strong understanding of commercial and operational performance metrics including revenue forecasting, customer acquisition, customer lifetime value and retention analysis ...