2 of 2 Remote Technical Customer Support Jobs in the UK excluding London

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary : £30,000 Location : Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of … customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately. Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits. Advise … customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions. Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities. Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard More ❯

Head of DevOps Support Remote UK/ROI Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale? We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong … operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe. What you'll be doing: Leading the end-to-end support engineering function - setting … KPIs, driving resolution quality, and creating best-in-class tooling and workflows. Owning the customer journey post-deployment, from onboarding through to long-term technical enablement. Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users. Automating wherever possible - because great support teams build, not just react. What we're More ❯