4 of 4 Remote/Hybrid Technical Support Analyst Jobs in the UK excluding London

Title: Technical Support Analyst Department: IT/Digital Transformation Location: Hybrid (Runcorn + Remote) 2 days on site , 3 from home Reports To: Platform Manager Overview We're looking for a Technical Support Analyst to support and maintain a core business platform used … across multiple operational teams. This is a user-facing support role with a strong analytical element - acting as the bridge between users and technical teams to ensure issues are clearly understood, prioritised, and resolved. Key Responsibilities Provide 1st line support for business-critical systems, triaging and resolving ...

Location: Taunton, Somerset Hybrid: 3 days office, 2 days WFH Were seeking an ambitious 1 st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide … support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job may include site visits ...

Location: Taunton, Somerset Hybrid: 3 days office, 2 days WFH Were seeking an ambitious 1 st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide … support to our managed service clients across the UK click apply for full job details ...

role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still be hands-on, but with real influence over how things are done. Working within a collaborative and forward-thinking business … operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular 1-2-1s Drive service improvements by analysing performance metrics ...