Technical Support Analyst Job Trends in the UK excluding London

Technical Support Analyst
UK > UK excluding London

The median Technical Support Analyst salary in the UK excluding London is £27,500 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 423 520 524
Rank change year-on-year +97 +4 +200
Permanent jobs requiring a Technical Support Analyst 86 46 49
As % of all permanent jobs in the UK excluding London 0.20% 0.13% 0.14%
As % of the Job Titles category 0.22% 0.14% 0.15%
Number of salaries quoted 50 25 41
10th Percentile £25,500 - £21,250
25th Percentile £25,875 £31,250 £25,000
Median annual salary (50th Percentile) £27,500 £35,000 £30,000
Median % change year-on-year -21.43% +16.67% -25.00%
75th Percentile £34,500 £37,500 £35,000
90th Percentile £36,025 £42,500 £38,250
UK median annual salary £30,000 £35,500 £34,250
% change year-on-year -15.49% +3.65% -14.38%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 38,388 33,377 32,893
% of permanent jobs with a recognized job title 90.52% 92.91% 95.32%
Number of salaries quoted 23,454 16,215 24,936
10th Percentile £28,000 £31,250 £27,500
25th Percentile £35,000 £40,000 £36,500
Median annual salary (50th Percentile) £50,000 £52,609 £50,000
Median % change year-on-year -4.96% +5.22% -5.25%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £82,500 £78,750
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Technical Support Analyst
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support Analyst' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Technical Support Analyst job vacancy trend in the UK excluding London

Technical Support Analyst
Salary Trend in the UK excluding London

Salary distribution trend for Technical Support Analyst job vacancies in the UK excluding London.

Salary distribution trend for Technical Support Analyst job vacancies in the UK excluding London

Technical Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support Analyst in the UK excluding London over the 6 months to 14 January 2026.

Salary histogram for Technical Support Analyst in the UK excluding London

Technical Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK excluding London region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +58 28 £27,500 -26.67% 3
South West +26 19 £33,500 -7.59%
Midlands +13 18 £26,250 -26.06% 3
North of England +15 14 £26,000 -20.00% 2
East Midlands 0 10 £26,250 -34.38% 2
Yorkshire -4 10 £26,000 -8.37% 2
West Midlands +6 8 - - 1
East of England - 7 £30,000 - 6
North West +19 4 £33,000 +1.54%
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 14 January 2026, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support Analyst in the job title.

1 52 (60.47%) Microsoft
2 44 (51.16%) Windows
3 41 (47.67%) Problem-Solving
4 37 (43.02%) Customer Service
5 36 (41.86%) Windows Server
6 27 (31.40%) Microsoft 365
7 24 (27.91%) Microsoft Office
8 22 (25.58%) Azure
8 22 (25.58%) Entra ID
8 22 (25.58%) ITIL
8 22 (25.58%) Microsoft Intune
9 21 (24.42%) Active Directory
9 21 (24.42%) Firewall
10 16 (18.60%) Microsoft Excel
10 16 (18.60%) Microsoft PowerPoint
11 14 (16.28%) Degree
11 14 (16.28%) Microsoft Certification
12 13 (15.12%) Data Analysis
12 13 (15.12%) DNS
12 13 (15.12%) Regulatory Compliance
12 13 (15.12%) Release Management
12 13 (15.12%) Spreadsheet
13 11 (12.79%) Microsoft Exchange
14 10 (11.63%) DHCP
14 10 (11.63%) LAN
14 10 (11.63%) Remote Monitoring and Management
14 10 (11.63%) WAN
15 9 (10.47%) Android
15 9 (10.47%) Apple iOS
15 9 (10.47%) TCP/IP

Technical Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (12.79%) Microsoft Exchange
2 7 (8.14%) SharePoint
Applications
1 24 (27.91%) Microsoft Office
2 16 (18.60%) Microsoft Excel
2 16 (18.60%) Microsoft PowerPoint
3 13 (15.12%) Spreadsheet
Cloud Services
1 27 (31.40%) Microsoft 365
2 22 (25.58%) Azure
2 22 (25.58%) Entra ID
3 6 (6.98%) Google Workspace
4 5 (5.81%) AWS
4 5 (5.81%) SaaS
5 3 (3.49%) OneDrive
Communications & Networking
1 21 (24.42%) Firewall
2 13 (15.12%) DNS
3 10 (11.63%) DHCP
3 10 (11.63%) LAN
3 10 (11.63%) WAN
4 9 (10.47%) TCP/IP
5 6 (6.98%) ADSL
5 6 (6.98%) BGP
5 6 (6.98%) Broadband
5 6 (6.98%) MPLS
5 6 (6.98%) SD-WAN
5 6 (6.98%) VoIP
5 6 (6.98%) VPN
5 6 (6.98%) WebEx
5 6 (6.98%) WLAN
6 5 (5.81%) DKIM
6 5 (5.81%) DMARC
Database & Business Intelligence
1 5 (5.81%) MySQL
1 5 (5.81%) PostgreSQL
2 1 (1.16%) Oracle Database
2 1 (1.16%) Oracle Reports
Development Applications
1 5 (5.81%) JIRA
General
1 48 (55.81%) Social Skills
2 18 (20.93%) Analytical Skills
3 14 (16.28%) Finance
4 4 (4.65%) Telecoms
5 2 (2.33%) Legal
5 2 (2.33%) Manufacturing
5 2 (2.33%) Organisational Skills
6 1 (1.16%) Aerospace
6 1 (1.16%) Automotive
6 1 (1.16%) Electronics
Miscellaneous
1 13 (15.12%) Management Information System
1 13 (15.12%) Onboarding
2 6 (6.98%) Data Centre
2 6 (6.98%) Handset
2 6 (6.98%) Video Conferencing
3 5 (5.81%) NHS
4 2 (2.33%) Client/Server
5 1 (1.16%) Renewable Energy
Operating Systems
1 44 (51.16%) Windows
2 36 (41.86%) Windows Server
3 9 (10.47%) Android
3 9 (10.47%) Apple iOS
4 6 (6.98%) Linux
5 5 (5.81%) Mac OS
5 5 (5.81%) Windows Server 2019
6 1 (1.16%) AIX
6 1 (1.16%) Windows 10
6 1 (1.16%) Windows 7
6 1 (1.16%) Windows Server 2003
6 1 (1.16%) Windows Server 2016
Processes & Methodologies
1 41 (47.67%) Problem-Solving
2 37 (43.02%) Customer Service
3 22 (25.58%) ITIL
4 13 (15.12%) Data Analysis
4 13 (15.12%) Regulatory Compliance
4 13 (15.12%) Release Management
5 10 (11.63%) Remote Monitoring and Management
6 7 (8.14%) Mathematics
6 7 (8.14%) Mobile Device Management
7 6 (6.98%) Service Delivery
7 6 (6.98%) Supplier Management
8 5 (5.81%) Asset Management
8 5 (5.81%) Data-Driven Decision Making
8 5 (5.81%) Fintech
8 5 (5.81%) Preventative Maintenance
8 5 (5.81%) Process Improvement
8 5 (5.81%) Server Management
8 5 (5.81%) Time Management
9 3 (3.49%) Cloud Security
9 3 (3.49%) Project Delivery
Programming Languages
1 5 (5.81%) PowerShell
Qualifications
1 14 (16.28%) Degree
1 14 (16.28%) Microsoft Certification
2 6 (6.98%) CCNA
2 6 (6.98%) Cisco Certification
3 3 (3.49%) SC Cleared
3 3 (3.49%) Security Cleared
4 2 (2.33%) A+ Certification
4 2 (2.33%) Azure Certification
4 2 (2.33%) DBS Check
4 2 (2.33%) MCP
4 2 (2.33%) MCSE
5 1 (1.16%) Computer Science Degree
Quality Assurance & Compliance
1 5 (5.81%) SLA
2 1 (1.16%) GDPR
System Software
1 21 (24.42%) Active Directory
2 5 (5.81%) Virtual Desktop
2 5 (5.81%) VMware Infrastructure
Systems Management
1 22 (25.58%) Microsoft Intune
Vendors
1 52 (60.47%) Microsoft
2 6 (6.98%) Aruba
2 6 (6.98%) Cisco
2 6 (6.98%) Fortinet
2 6 (6.98%) Google
2 6 (6.98%) Huawei
2 6 (6.98%) Meraki
2 6 (6.98%) Oracle
2 6 (6.98%) Polycom
3 5 (5.81%) CheckPoint
3 5 (5.81%) Palo Alto
3 5 (5.81%) VMware
4 1 (1.16%) Citrix
4 1 (1.16%) IBM