account management, senior technical support, or technical consulting role within an MSP or IT services environment Strong understanding of managed services and broader technology portfolios, including cloud, security, workplace, infrastructure, lifecycle, and professional services Broad technical knowledge across networking, Azure, AWS, Microsoft 365, infrastructure, security, and end-user … signal resume keywords ITIL v3/v4 Foundation Technical Account Management ServiceNow Proficiency Cloud Technologies (Azure, AWS) Technical Reporting and Analysis Hard Skills Technical Roadmap Ownership Root Cause Analysis (RCA) Incident Management Problem Resolution Automation/Scripting Monitoring/Observability Tooling Soft Skills Communication Skills Stakeholder Management Presentation Skills ...