IT Service Delivery Manager - Investment Firm, London - TWE43518
- Hiring Organisation
- twentyAI
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
Europe IT Helpdesk, ensuring timely, high-quality support and resolution of user issues. Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth. … Strong analytical, organisational, and problem-solving capabilities. Proven ability to remain calm under pressure and de-escalate challenging situations. Microsoft certifications and experience with workflow automation are advantageous. Soft skills required include: A proactive, hands-on leader who thrives in a service-driven culture. A role model for professionalism, inclusion ...