Cambridge, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Birketts LLP
email. Issue Resolution: Diagnose and resolve hardware and software issues on endpoint devices. Investigate and resolve complex support incidents involving technologies like Windows 10/11, MS 365 suite, iManage, iOS and more Escalation Point: Act as the escalation point for inbound calls from the triage 1st line service desk team Monitoring: Prioritise incoming incidents/service requests, and ensure … OS, Active Directory, Entra ID, Office 365 Experience with supporting end-user hardware including Laptops, Mobile Phones, Printers and other Peripherals Knowledge of Legal Software would be beneficial e.g. iManage, Aderant, Bighand ITIL Foundation preferred Comptia A+ qualified or similar certification Excellent customer service skills Strong written and verbal communication skills Mature Continual Improvement focus, including creation of Knowledge base More ❯
Candidate Profile Experience of OS and application deployment Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience) Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast Patch Management Service Desk experience providing support to a multi-site organisation. Technical Skills/Experience Demonstrates appropriate range of legal knowledge and More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
Legal Applications Analyst with iManage Experience 12 Month FTC Competitive Salary Birmingham Hybrid Working Join a leading UK law firm specialising in intellectual property. This 12 month fixed term contract offers a chance to support and optimise the firm's legal applications with a strong focus on iManage and document management tools. If you have hands on experience in legal … technology and enjoy bridging IT and business, this role is for you. As a Legal Applications Analyst you will provide second and third line support for iManage and other key legal applications. You will ensure seamless business as usual operations and work closely with vendors and IT teams to enhance document management systems application performance and user experience. The role … also involves supporting AI initiatives to improve workflows and automation within legal technology systems. KEY RESPONSIBILITIES Deliver expert support and troubleshooting for iManage client server and third party tools Administer and configure iManage Control Center manage system patching and upgrades Monitor application performance and liaise with vendors and internal IT teams to resolve issues Support document management processes including metadata More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Larbey Evans
Account Management and system access. MS Azure 0365 and Exchange Online - Account Management and system access. Experience of a Joiner/Leaver process. Experience with a Document management Tool (WorkSite) Experience of a time management system (Expert) Support of MS Teams Knowledge of working with a call management tool (Service Now) Responding to support tickets ensuring a rapid response to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
CMS UK
of standard forms, guidance notes, and training materials, ensuring consistency with firm-wide templates and house style. Knowledge Systems Maintenance: Upload and manage content across internal knowledge platforms (Horizon, iManage), ensuring cross-linking, tagging, and version control for accessibility and accuracy. Trainee & New Joiner Support: Coordinate knowledge training and access for trainee intakes and new joiners, including training logistics, materials More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Eutopia Solutions ltd
operate as a subject matter expert others refer to. Some of the most important key skills and experience required: Experience with applications such as Lexis Nexis Interaction, Litera, Sitecore, iManage or others utilised in the sector, in addition to MS, Windows Server and other similar standard technologies You will demonstrate excellent confident interpersonal skills You must be skilled in PowerShell More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Fruition Group
an experienced Application Analyst to join a leading international organisation in the legal and financial services sector. If you've worked closely with business critical systems like Contract Express, iManage and Intapp, and enjoy owning application processes end-to-end, without being deep in the code, this could be the ideal next step in your career. Application Analyst Responsibilities: Act … as a subject matter expert and super user across key business applications including Contract Express, iManage Work, and Intapp products Own application lifecycle management including upgrades, enhancements, change requests and documentation Coordinate and implement system changes, ensuring minimal disruption to business operations Collaborate with internal teams and third party vendors to manage configuration, updates and integration of tools Create and … working closely with technical teams and stakeholders across departments Participate in Agile ceremonies and collaborate effectively within a distributed team Application Analyst Requirements: Hands-on experience with Contract Express, iManage, and Intapp platforms is essential Strong understanding of application workflows, user support, and business process improvement Excellent documentation skills and experience managing release and change control processes Confident working across More ❯
Maidstone, Kent, South East, United Kingdom Hybrid / WFH Options
Forward Role
covered) What We're Looking For Solid experience delivering IT training, ideally within a legal or professional services setting Confident using Microsoft 365 + legal platforms like ShareDo, NetDocs, iManage A people person with a knack for making tech simple and engaging Flexible and proactive—you'll be happy working across teams and locations A full UK driving licence and More ❯
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
covered) What We're Looking For Solid experience delivering IT training, ideally within a legal or professional services setting Confident using Microsoft 365 + legal platforms like ShareDo, NetDocs, iManage A people person with a knack for making tech simple and engaging Flexible and proactive—you'll be happy working across teams and locations A full UK driving licence and More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Lawfront
and tools What We’re Looking For Proven experience delivering IT training in the legal sector Deep knowledge of Microsoft Office Suite and legal platforms like ShareDo, NetDocs, and iManage Full UK driving licence and access to your own vehicle (requirement to travel between offices is essential) Exceptional communication skills with the ability to energise, engage, and empower learners A More ❯