2 of 2 Service Delivery Jobs in Wakefield

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

solutions address market needs and competitive pressures. Represent the voice of the customer in executive forums and during strategic planning cycles. Ensure our service delivery model scales efficiently as we grow across new markets and regions. What we would like to see from you Extensive technical and commercial … about delivering exceptional experiences, always looking for innovative ways to add value Benefits 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months ...