2 of 2 Service Management Jobs in Wakefield

Support function. The successful candidate will lead a team of technicians, ensuring the delivery of thehigh qualitytechnical support to end users whilemaintainingexcellent customer service standards. This role requires strong leadership, technical troubleshootingexpertise, and a commitment to continuous service improvement. Experience with SQL databases and reporting would be advantageous. … Responsibilities Lead, mentor, and develop a team of IT technicians Manage team performance through regular coaching,feedbackand performative reviews Monitor workload distribution and ensure service levels are consistently achieved Oversee day to day operation of the service desk function Ensure incidents and service requests are managed effectively ...

Coordinate the post-sale client handover into implementation and operational delivery. Ensure requirements, responsibilities, timelines and dependencies are clearly understood. Work with Operations, Project Management, Product and Technical teams to confirm readiness. Ensure client teams understand how to operate, support and maximise the technology. Coordinate appropriate client training, documentation … feedback. Track actions through to completion and confirm outcomes with the client. Identify recurring operational issues and drive cross-functional resolution. Performance and Outcome Management Monitor agreed measures such as throughput, availability, utilisation, transaction performance, service speed and operational adoption. Work with the client to understand whether Boxbar ...