2 of 2 Telecoms Jobs in Wakefield

Foundation essential, additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing Service Management role Background within IT, Managed Services, or Telecoms Experience managing enterprise or public sector customers desirable Demonstrable experience taking a strategic and consultative approach to service delivery Strong commercial awareness, including experience reviewing ...

help our engineers grow their careers. Role Highlights: Be the first point of contact for a range of technical queries related to hosted telecoms and broadband services (including Zoom, Horizon, Webex, etc.) Take ownership of tickets from start to finish—investigating and resolving issues wherever possible, not just passing them … willingness to “have a go” Participate in and contribute to a positive, collaborative helpdesk culture Ideal Candidate: Experience providing first line IT or telecoms support—ideally including exposure to Avaya, Mitel, 8x8, or similar systems Demonstrates a passion for technology and delivering excellent customer service Strong problem-solving skills, curiosity ...