Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, ChangeManagement and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … maintaining, and supporting new software applications, hardware, and systems. Perform required software/hardware/configuration if IT Changes and Supporting implementation of IT change related activities. Provide support for various other software applications used within the organization. Contribute to the knowledge base to facilitate self-service for end more »
faults/support calls ensuring that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past twelve months. The successful candidate … level Microsoft Office Suites TCPIP Desktop configuration Printer and other peripheral diagnostics and connectivity Desirable Experience of IT within a healthcare environment Active Directory management Other Essential Self motivated in learning new technologies and techniques in support of the organisation IT requirements by formal training, self study and practical … and be able to supply first class support and advice Able to work alone and as part of a team Able to adapt to change and keep up with new technologies using own initiative Ability to work within ChangeManagement guidelines (ITIL). Desirable Experience of working more »
Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
DVSA
services within the ITSM Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk Analysts. Theres never been a better time to join the DVSA. Our Digital-first vision is supported by a clear … can work under own initiative. Experience of managing teams, both directly and virtually, in a mix structured environment. An understanding of or knowledge of Change Management. Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving technique. There more »