4 of 4 Remote Customer Experience Jobs in Wales

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

understanding of our Unsecured Personal Loan (UPL) product and the environment it operates in. Key Responsibilities Analysis Develop tools to visualise the end-to-end Unsecured Lending funnel across customer segments. Use manual and supervised learning techniques to identify outlier segments or interactions that could be improved to reduce friction, enhance customer experience, and boost conversion and … the composition of our portfolio. Provide regular market insights covering competitor performance, industry trends, innovations, regulatory impacts, and market growth. Monitoring Track funnel performance, test outcomes, and shifts in customer behaviour. Act as the go-to Trading representative for the Product team, leading product-related analysis and participating in daily sessions. Commercial Focus Maintain a strong understanding of key … strong relationships across Admiral Money to provide context and increase understanding of product performance. Collaborate across the Admiral Group to identify opportunities, share insights, and drive innovation. Skills and Experience Desirable Experience in product, product analysis, or customer/commercial-focused roles. Proven ability to manage impactful deliverables. Experience engaging with internal stakeholders. Essential Comfortable working More ❯

/bots), making it easier for customers and contact centre colleagues to locate and obtain the right answers, quickly and first time Experience within a Contact Centre/CX setting is desirable alongside hands-on exposure and abilities with Zendesk or another KM platform. Offered as hybrid working 2-3 days per week in Cardiff our client is providing … volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who writes clear, friendly, plain English content tailored for diverse … not essential For more information or to express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo. … We are seeking highly motivated and customer-centric individuals to join our dynamic Business Banking team. Overview: Our Business Success Team Manager will be supporting our specialists with responsibility for the overall experience of our most complex businesses and represent Monzo by working with teams across the bank to create smooth experiences that build trust and confidence in … and hold subject matter expert prowess. Responsibilities Being the voice of Monzo Business for our most complex businesses to build trust and confidence in our product and service Manage customer queries from our most complex businesses and own the case management of those queries from start to resolution, keeping customers informed and setting the right expectations Provide exceptional inbound More ❯