21 of 21 Remote Customer Service Jobs in Wales

systems and infrastructure, and help drive continuous improvement through knowledge sharing and process enhancements. This role offers the chance to make a real impact - supporting critical technology projects, strengthening service delivery, and playing a central role in maintaining secure, reliable IT services across Alcumus. What that means day to day Providing 2nd line technical support to 800+ users, answering … support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems … being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams where appropriate Logging incidents with our external 3rd party service providers Aiming to respond and resolve 95% of incidents within the SLA Support in the delivery of technology projects Carry out regular checking of backups, infrastructure, security measures and More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … interview + share options + Benefits As we continue our mission at Monzo to help 'Make money work for Everyone', we need to continually transform the voice of the customer throughout their journeys into actionable insights, empowering teams across the business to optimise our products and support services. As our Customer Insights Managers, you'll lead the team … drivers of the metrics and areas where further analysis is needed Uncover root causes: Deep dive into identified areas of interest to find root causes within specific or many customer journeys Influence change: Share findings in relevant forums to enable business leaders to understand their areas performance and opportunity areas Track and ensure action: Keep an overview of root More ❯

Customer Success Manager Department: Commercial & Partnerships Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that include … the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! About the role: The Customer Success Manager will play a crucial role in ensuring the successful adoption and ongoing use of Insight by solutions by our valued clients. This position requires a blend of … technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success. About Insight by Insight by is More ❯

Project Engineer, Crumlin, Gwent, Competitive salary + benefits Purpose of Role Provision of day-to-day customer interface for project management, technical and project related commercial matters. Interfacing with external and internal stakeholders to ensure successful project delivery. Key Responsibilities: Industrialisation of new products. Day to day customer interface for Project Management and Technical related subjects. Manage APQP … and any customer equivalent) system and internal team for the duration of the project ensuring customer targets are met: Managing nominated APQP team for each project Managing and controlling expenditure Organising constructive & timely meetings and reviews Oversee the Design and Validation Plan for New Projects Support cost reduction programmes in line with customer expectation. Generate and deliver … preferably automotive/land vehicle). Maintain a high standard of Health and Safety based upon safe working practices and support environmental initiatives. Communicate and support the embedding of customer service imperatives across other functions of the business. Collaborate with other businesses to ensure wider revenue generation opportunities are realised. Ensure that all work activities and records comply More ❯

+ Great Benefits Hybrid Working Newport Rapidly Growing Microsoft Partner - Increased workforce by 50% last year and doubled revenue! My client is a Cloud-first Managed IT Service Provider with offices in the South West and Between Manchester and Leeds. They have grown by 75% last year and doubled their revenue year on year having assembled a strong Board … mission is to deliver technical services and solutions that enable business growth through providing innovative solutions so want likeminded individuals to join them on their journey! About You Excellent customer service is at the heart of what they do - you will need to be an enthusiastic professional with a can-do attitude capable of delivering a service … and your team members. Duties + Responsibilities Implement Modern Cloud IT Solutions Escalation Technical Resource for Support Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide customers on their technical journey Work with the Projects Administrator to ensure projects are a success. Skills + Experience Network switching and routing infrastructure (particularly More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … business banking essentials, time-saving tools, and our signature money management features About Payments The Payments Collective helps to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform and drives all of the payments in Monzo - whether customer pay by card, bank transfer, in the UK or abroad. … launch, so you'll be driving it from nothing to launch and then growing it. That means you'll: Drive our product strategy : Develop a product strategy informed by customer insights, market opportunities, and business goals. Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience. Deliver a delightful More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … performance culture in the team. Providing technical coaching, feedback, and advice relating to insider investigations. Analysing and driving improvement in team performance, and reporting relevant insights. Monitoring and maintaining service level adherence on the work completed by the team. Aggregating feedback from the team, and ensuring it's passed on to inform business change. Communicating and embedding change within … where the "right" path wasn't clear. How did you navigate it, what difficult decisions did you make? Describe a situation where you had to improve team performance and service level adherence during a period of increased or more complex workload. How did you use coaching, feedback, and data to achieve this whilst supporting your team? Identity survey Our More ❯

a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we'd love to hear from you. The Role at a Glance: Customer Service/Sales Support Exec Caerphilly Office Based 3 Days Per Week/Hybrid Working Competitive Market Salary Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme … Week Company: Global Distributor of chemicals & ingredients used in everyday products Culture: Work with real purpose. Grow how you want to. Be who you are Your skills/background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade. As a Customer Service/Sales Support Exec, you will be … the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust. What your day might look like: • Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Monzo Hear from our team about what it's like working at Monzo • London/UK Remote £140,000 - £165,000 + Share Options Benefits Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim … to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … your name how it's pronounced so we know how to say it. Do you have experience in discovery research that has helped to shape a product or a service? If so, please explain your role in this. Do you have experience working in a cross-functional, internal product development team working alongside Product Design, Product Management and Engineering More ❯

gym membership with Celtic Leisure and excellent development opportunities. Contractual hours 37 Basis Full time Job category/type Leadership and Management Attachments why work for NPT v2.pptx Visitor Service Manager REQ04338 JDPS.docx We are currently seeking a highly motivatedindividual with strong interpersonal skills and experience ofworking in a visitor attraction, to join our team as a VisitorServices Manager. … programmes Excellent communication andinterpersonal skills including ability to deal with customercomplaints Experience of organising and mangingevents. We would welcome those with experience inthe following roles: Parks and Recreation Manager Customer Service Manager Facilities or Assistant Manager Aboutus: We believe in rewarding and recognising ourcolleagues' efforts and achievements. We also believe thatthere's life at work and life outside More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … the UK in 2017, enabling it to offer current accounts. Monzo's mission is to Make Money work for Everyone whose growth has accelerated rapidly with significant revenue and customer growth across UK consumers and SMEs making it the seventh largest bank in the UK by customer numbers. Customers are trusting increasing amounts of their money to Monzo … is committed to maintaining high levels of transparency, prudence and governance, while continuing to innovate its products and services for the benefit of customers. With a focus on solving customer needs, Monzo is committed to providing financial solutions for customers that are relevant, competitive, user-friendly and transparent, both directly and through a series of carefully selected partners. Monzo More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … this highly impactful team. You can find out more about how our design team thinks and operates by reading our Monzo Design blog Moving the business towards demonstrably better customer outcomes in your product area. Having a tangible impact on your collective or squads' quarterly metrics and commercial outcomes. Identifying the biggest opportunities and prioritising your efforts towards them. … Shaping the most impactful research questions your squads or collective need to answer to move towards customer and company goals. Choosing the most effective research method to provide actionable insights in the time available Planning and executing projects to a high standard, balancing pace, quality and breadth to have the most impact. Weaving quantitative and qualitative insights together to More ❯

save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯

paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader who can lead, motivate, and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service … technically, but you will need to be organised, communicative, and passionate about team success. What you'll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely … with the senior leadership team to drive service standards forward. What we're looking for: 2+ years in a team leadership or people management role, ideally within a helpdesk or customer support environment. Excellent communication, organisational and time management skills. A supportive, hands-on leadership style that encourages team collaboration and accountability. IT literacy is essential; knowledge of More ❯

their money, fostering positive behaviours and outcomes. Your responsibilities include: Researching and analysing market trends to identify growth opportunities through product development. Collaborating with Human-Centred Design, Data, and Customer Service teams to identify customer needs and gaps, creating tailored solutions. Owning and prioritising the product roadmap, developing and refining backlogs, and ensuring alignment with customer … making, and overall product outcomes. Actively participating in Agile processes (e.g., stand-ups, sprint planning, reviews) to ensure progress, resolve blockers, and clarify uncertainties. Validating solutions through prototyping and customer testing. Breaking down features into small, testable increments, balancing scope and trade-offs to maintain delivery momentum. Leveraging data to assess product performance and identify areas for improvement. You … third-party integrations or vendor collaboration. Proficiency with modern product tools (e.g., Jira, Miro, Confluence, Figma). What Else We Value: Enthusiasm for running workshops to solve problems, map customer journeys, or optimise processes. Logical prioritisation using frameworks like Jobs to be Done, Kano Models, or lean principles. Ability to develop and present product strategies based on customer More ❯

Business Development Executive Basic salary 26k OTE 37K Office based - Cardiff Yolk Recruitment are working on behalf of a leading comparison service, looking for an experienced New Business Executive to join a brilliant company in Cardiff. This is a great opportunity for anyone with a background of sales who loves working towards targets, earning as much as possible and … while working towards targets. Efficiently manage your own pipeline. Your skills/experience as a Business Development Executive 2 years Sales experience in a B2B environment Object handling Excellent customer service skills Fully competent with Microsoft Office Applications Ability to work under pressure. Positive and outgoing Excellent time management Attention to detail. Benefits to you Basic Salary of More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯