3 of 3 Remote/Hybrid Customer Service Jobs in Wales

What you'll be doing The Head of CRM will develop and execute the overall customer relationship strategy to maximise retention, loyalty, and customer lifetime value (CLV) and report into the VP of Marketing. This senior leader will oversee the implementation and management of CRM systems, analyse customer data to identify trends, and lead cross‐functional efforts to personalise marketing, sales, and customer service interactions, constantly optimising results. Key Responsibilities CRM Strategy: Promote long‐term growth through integrated customer engagement, segmentation, and retention strategies. System Ownership: Manage CRM tech stack (Salesforce) Data Insights: Analyse ...

office risk assessments and internal process audits are completed timeously as well as ensuring policies and procedures are up to date. Client Service Standards: Working with the administration and accounting teams to ensure clients feel informed, valued and supported. Administrative Excellence: Overseeing performance of the administrative team providing training … Skills: Able to manage and develop staff to their full potential by building relationships, developing trust and provide practical hands-on training. Have impeccable customer service skills, not afraid of conflict, high levels of empathy and able to successfully lead a team. Energetic, Positive and Resilient: Happy ...

seeking a highly skilled and experienced Senior Security Engineer to join our Managed Security Service Provider (MSSP) team. You will be responsible for driving our adoption of Sentinel, client onboarding projects, managing multi-vendor SIEM proof of concepts with a specific focus on a Microsoft Sentinel, developing custom connectors … Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell holds ...