26 to 50 of 60 Customer Service Jobs in Wales

IT Support Technician will escalate more complex faults, keep users updated on progress and completion of all IT-related incidents, and ensure top-class customer service at all times. Essential skills for the Graduate IT Support Technician: • Knowledge of Active Directory and Microsoft 365. • Able to resolve and more »

and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor and provide timely response to clients by coordinate and collaborating with … management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Bachelor's degree preferred … skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported) Excellent troubleshooting and customer service skills. Ability to create accurate documentation with an attention to detail. Excellent decision-making skills, especially in a high-volume environment requiring more »

tyres and MOTs * Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program * Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. About you: * A Mechanics Level 3 qualification or a valid MOT Licence * You will … Mechanical and fast fit repairs which may include tyre fitting, exhausts, brakes, suspension, general servicing and repair to a wide range of vehicles * Great customer service skills * Full UK Driving Licence About the role: * Ensuring the work completed on each vehicle is carried out safely and to a more »

as the situation demands to ensure the smooth running of the operation, whilst meeting Part 145 maintenance requirements, internal processes and procedures, and the customer Service Level Agreements (SLAs). Putting safety and quality first, you will ensure adherence to Health & Safety procedures whilst carrying out aircraft maintenance more »

working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network … configuration. This is what you’ll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. service procedures, policies, and standards. functionality and resolving issues by upgrading both cloud and on-premise systems. scripts to automate routine tasks. an more »

Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or more »

Electric Vehicle Bus Service PCV Driver (T22 service based in Porthmadog) Salary: Overtime available - anticipated earnings in region of £30,000 pa + sign on bonus of £500 We have an excellent opportunity to be at the forefront of Wales Green Agenda, driving all new Electric Vehicles on … plans, we recently secured a 6-year contract with Gwynedd Local Authority in association with Traws Cymru, to provide the first ALL ELECTRIC bus service in North Wales – providing great job security for Drivers joining us on this route. We believe in ‘going the extra mile’ by providing a … high-quality service and have in recent years won substantial national and local contracts. The Role – Electric Vehicle Bus Service PCV Driver As a Bus Service Driver, you can plan your life around a regular work rota, working the same routes daily with an opportunity to support more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for qualified Dual Fuel/Smart Metering Engineers. Typical earnings across the year are between … Required qualifications: - MET1 Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Dual Fuel Engineer to join their growing more »

Role: Customer Service Representative. Language: Dutch, German, Norwegian & Swedish-Any one out of 4 with at least C1 proficiency. Office location: Cardiff, United Kingdom. Work Mode: Remote within UK and 100% Onsite, both available -Onsite preferred. Employment type: 6+ months initially (with a view to possible extension) Pay … English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems Previous experience in an outsourced customer service environment is of advantage. Work Experience/Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record … per client specifications to the immediate lead as applicable Work independently and within a team. Communicate well with internal and external contacts. Provide exemplary customer satisfaction. Meet quality standards on all handled contacts. Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined more »

Immediate need for a talented Customer Service (German/Dutch/Spanish/Norwegian) . This is a 06+ Months contract opportunity with long-term potential and is located in Cardiff, UK (Onsite). Please review the job description below and contact me ASAP if you are interested. … Job ID: 23-00856 Pay Range: GBP 30K/P.A (Gross) Key Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined more »

is located in Celtic Way, Coedkernew, Duffryn, Newport and it's hybrid. Position Overview Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported … contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing and more »

is already well-established and offers Microsoft certifications. Responsibilities Provide 3rd Tier technical support, answering inbound support queries and receiving escalation from 2nd Tier Service Perform efficient diagnosis and resolve as the final stage of Service escalation Maintain an impeccable level of customer service and interaction … for all support queries Adhere to all Service management, security and quality management principles Hands on project-based Microsoft work Requirements Proven Microsoft background (SME) Windows Server, On-prem & Cloud knowledge Office 365 LAN/WAN/VLAN If you like working in a fast-paced environment and want more »

working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network … configuration. This is what you'll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. Formulating service procedures, policies, and standards. Enhancing functionality and resolving issues by upgrading both cloud and on-premise systems. Create scripts to automate more »

part of a forward-thinking business, all whilst earning a full-time wage. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Thursday, 4th July 2024 Start Date Monday, 22nd July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Friendly Qualifications Maths GCSE or equivalent, grade 9-3 (A*-D) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … LL16 5TA What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

Job Title : Fire & Security Service Engineer Chester & North Wales Branch Location : Mold Salary: £40,000 Job Type: Full time Permanent The Important Bit The Package: Salary in the region of £40,000 (starting level dependent on experience), plus bonus with potential earnings of £50,000+ Regular ongoing training, with … manager with onsite support when required Opportunity to progress within the branch or in other departments and branches Local area work, minimal travel to customer sites. No overnight stays 30 days annual leave Additional day off for your birthday New Company van, laptop, mobile phone and uniform Regular team … awards recognising performance Permanent contract, working predominantly Monday to Friday 8am to 5pm but with flexibility to suit. Company pension Christmas bonus The Role Service Engineer (Fire & Security): No two days are the same for our Security and Fire Alarm Engineers, but one thing is for certain theyre all more »

sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types … years + experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with p rior application support experience within the commercial software development industry. Good MS/SQL Server script writing … experience Proven analytical and problem-solving abilities Client-facing experience Really good customer service skills Ability to effectively prioritise work Good communication and interpersonal skills, with a focus on listening and questioning Good documentation skills In return youll be offered a long term career with training and development more »

Gatehouse Security RSD Technology are seeking a responsible individual to operate the Gatehouse and Weighbridge for a local industrial plant. This will be a customer facing role where you are expected to greet drivers entering and exiting the facility, as well as operating the weighbridge for which full training … duties. Key control. Monitoring site fire alarm systems. Monitoring CCTV and intruder alarm systems. General administration duties. Occasionally assisting with site postal and parcel service including use of franking machine. Job Qualifications Good IT skills. Excellent communication skills including face to face, telephone, and e-mail. Be used to … required to balance conflicting and changing pressures in the workenvironment in a respectful and constructive way. Your commitment to providing a strong focus on Customer Service is essential to maintain thehigh standards and professionalism of the site. Shift Pattern:- following probationary period, 8 hr shifts 7 on more »

1st Line Service Desk | Up to £28k | Cardiff | Office 365 | Azure | Networking | The Company They are a rapidly expanding MSP based in Cardiff that work with banks, high street brands, charities and other well known businesses to provide high quality IT support services, Cyber security and consultancy. It is … a fast paced and fun environment to work in with plenty of room for progression. The Role You will be part of a the service desk team, dealing with phone calls, emails and all other communications are answered in an efficient and professional manner, this will help develop customer service skills. As well this, you will be helping to resolve basic technical issues and to build, install and configure computer hardware. Requirements Valid UK Drivers license and car Minimum 1 year MSP experience Skills Fantastic customer service skills Prior service desk experience Office more »

YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUSTOBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. The Service Desk Analyst will provide an efficient and effective 1st line support service for a dynamic, professional and proactive Service Desk team, delivering … effective first point of call for the Digital Services Department. Main duties of the job We have an opportunity for an individual with ICT Service Desk Support experience to join the SBU Health Board ICT Service Delivery Team. The position is based at the SBU Headquarters in Baglan … that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past twelve months. The successful candidate will be able to work more »

skills. A flexible, organized and enthusiastic attitude is essential. About us Alliance Medical are Europe's leading independent provider of imaging services. We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered … Experience As a successful applicant you must be able to demonstrate: experience using Microsoft office skills of organising filing systems and computer files good customer service skills excellent communication skills, as you will be both patient facing and using the telephone. IT literacy excellent organisational skills the ability … Person Specification Sponsorship Essential Do you currently possess the Right to Work in the UK without the requirement of visa sponsorship? Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »

see you supporting colleagues across multiple departments with the aim to respond timely to requests. IT support day to day duties include : Provide excellent Customer Service through professional and consistent support by taking ownership at a 2nd line support level ensuring full customer satisfaction is achieved and more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for competent Gas Engineers - we have multiple opportunities for Gas Engineers who are experienced either Servicing … of this. Subcontracting earnings: between £1,000 to £2,000 per week. Required qualifications: - CCN1 Gas Qualification. Job titles that may also be applicable: Service & Repair Gas Engineer, Gas/Boiler Installer, Gas/Boiler Service Engineer. Rubix M&E are trusted partners of leading; Blue-chip organisations … Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Gas Engineer to join their growing team. We are also recruiting for; Renewable Electricians, Smart Meter Installs, Dual Fuel Installers, Metering more »