4 of 4 Design Thinking Jobs in Wales

engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the … companys overarching UX vision and strategy, aligning it with business objectives and customer needs. Establish and champion UX principles, frameworks, and standards to guide design consistency and quality across platforms. Build and mature the organisations UX practice, including processes, tools, governance, and ways of working. Advocate for the customer at all stages of the product lifecycle, ensuring UX considerations … influence strategic decision-making. Experience Design Oversight Own the end-to-end digital customer experience, ensuring seamless journeys across multiple platforms and touchpoints. Lead the creation of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. Oversee design systems and pattern libraries to ensure scalability and brand consistency. Collaborate with brand, marketing, product, and More ❯

engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the … companys overarching UX vision and strategy, aligning it with business objectives and customer needs. Establish and champion UX principles, frameworks, and standards to guide design consistency and quality across platforms. Build and mature the organisations UX practice, including processes, tools, governance, and ways of working. Advocate for the customer at all stages of the product lifecycle, ensuring UX considerations … influence strategic decision-making. Experience Design Oversight Own the end-to-end digital customer experience, ensuring seamless journeys across multiple platforms and touchpoints. Lead the creation of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. Oversee design systems and pattern libraries to ensure scalability and brand consistency. Collaborate with brand, marketing, product, and More ❯

influence product and business decisions with evidence-backed insights What we’re looking for: 5+ years of experience in UX research, ideally within hardware/connected products Experience running Design Thinking Experimentation – Identifying risky assumptions, forming testable hypotheses, using metrics, running “in-market” experiments Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey … design, and behavioural analysis Synthesising various data sources, like trends, customer insight, app data, sales data, etc. Proven experience in advocating for user research, helping teams understand and act on participant needs and behaviours Knowledge of competitive analysis and the ability to assess market trends and product sentiment Experience leveraging social media platforms for user engagement, feedback monitoring, and … platforms (e.g. for recruitment, testing, analysis, and documentation) Benefits: Hybrid working: 3 days in our Caerphilly office, rest remote Annual, all-expenses-paid trip to a UK or EU design or research conference The chance to help shape a new team and design culture Work on a product with real-world impact and visibility More ❯

Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better … outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Role and reporting Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You … enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with More ❯