Application Support Engineer
- Hiring Organisation
- Greystone Consulting Group Ltd
- Location
- Newport, UK
- Employment Type
- Full-time
mortem reviews and service improvement plans. Provide guidance and mentoring to 1st line support staff when necessary. Provide ticket trend tracking and internal technical documentation Skills and Experience: Essential: Proven experience in a 2nd line (or similar) application support role within a SaaS environment. Strong troubleshooting skills … techniques (e.g., Azure Monitor, Application Insights, Log Analytics). Comfortable working with REST APIs, JSON, and common web technologies. Excellent communication and customer service skills with the ability to explain technical issues clearly. Desirable: Exposure to CI/CD pipelines and deployment workflows. C# Development Experience Basic knowledge ...