8 of 8 Remote/Hybrid ITIL Jobs in Wales

multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting modern workplace or cloud-first environments This role would suit candidates currently working ...

testing Certified Business Continuity Management Professional (CBCMP) or equivalent with proven understanding of the importance of DR and failover for live services Understanding of ITIL best practice Proven experience of working with operational teams delivering upgrade, update and maintenance activities Proven experience in designing and embedding pragmatic IT process ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

role, you'll need to have experience in a similar IT service improvement/IT service delivery role and be experienced with ITIL best practice. Coming from a technical hands-on background would be beneficial but not essential. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment ...

Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact ...

workload distribution Produce clear, data-driven service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment Service Experience & Continuous Improvement Own and enhance the end-to-end service experience … with business and customer needs What Youll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills ...

operates across a Microsoft-based environment (Azure, Microsoft 365, Entra ID, Defender, AVD), ensuring services are secure, well-documented, and aligned to organisational and ITIL practices. Responsibilities also include managing third-party suppliers, ensuring contractual and regulatory compliance, and overseeing delegated budgets to deliver value for money. You will lead … automate administration, reporting, remediation, and operational tasks across Microsoft platforms, including Microsoft Graph, Azure CLI, Exchange Online, and related services. Good understanding of ITIL service management processes, particularly incident, problem, change, request, asset/configuration, and continual service improvement. Experience of leading or mentoring technical staff and co-ordinating operational ...

Role: Data Centre Operations Engineer Specialism(s): Control-M, Job/Batch Scheduling, Microfocus, JCL, System Monitoring, Korn Shell Scripting, Linux/Unix, Oracle, ITIL, Data Centre Support, Batch Automation Type: Contract, 6+ Months Location: South Wales (On-Site) IR35 Determination: Inside IR35 Pay Rate: £250 - £280 per day Start … Comms Room environment * Understanding of JCL * Proficiency in Korn Shell Scripting * Knowledge of Linux & Unix commands * Basic knowledge of Oracle and associated database structures * ITIL Fundamentals * Ability to work effectively under pressure in a 24/7 live environment * Experienced in root-cause analysis and break-fix resolution * Confident working ...