1 to 25 of 29 Remote ITIL Jobs in Wales

affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯

affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯

with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude More ❯

with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude Apply now or contact me directly at nikola.miletic@nicollcurtin.com . More ❯

Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

Providing 2nd line technical support to 800+ users, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket More ❯

into business terms Experience with tools like MS Project, Azure DevOps, ServiceNow, SharePoint Nice to have: Experience delivering projects into internal support/ops teams Familiar with ITSM and ITIL frameworks Start date is flexible but ASAP preferred. More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will … Familiarity with monitoring tools such asDatto RMM,LogicMonitor,PRTG, andAzure Monitor Proven ability to integrate these tools into service management platforms to enhance both client experience and internal efficiency ITIL expert or equivalent experience Demonstrable experience of Service Transformation - you don't need TOGAF or similar but being able to evidence a structured approach to Service Design is important Process More ❯

or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing … with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such as Service-Now would be More ❯

others. Logical and critical thinker who is creative in resolving problems. Dynamic individual who can challenge the status quo with a drive to implement ideas to resolve these problems. ITIL foundation (desirable). Familiarity with ServiceNow ITSM processes (desirable). More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Cardiff. If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a More ❯

and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior More ❯

with stakeholders at all levels. Skilled in process design, problem-solving, and driving continuous improvement. Degree-educated, with PRINCE2 Practitioner or equivalent project management certification (MSP and/or ITIL desirable). What’s in it for you? Hybrid working model (2–3 days onsite in Newport) Opportunity to shape and mature the PMO function within a growing portfolio High More ❯

with stakeholders at all levels. Skilled in process design, problem-solving, and driving continuous improvement. Degree-educated, with PRINCE2 Practitioner or equivalent project management certification (MSP and/or ITIL desirable). What’s in it for you? Hybrid working model (2–3 days onsite in Newport) Opportunity to shape and mature the PMO function within a growing portfolio High More ❯

with stakeholders at all levels. Skilled in process design, problem-solving, and driving continuous improvement. Degree-educated, with PRINCE2 Practitioner or equivalent project management certification (MSP and/or ITIL desirable). What's in it for you? Hybrid working model (2-3 days onsite in Newport) Opportunity to shape and mature the PMO function within a growing portfolio High More ❯

with stakeholders at all levels. Skilled in process design, problem-solving, and driving continuous improvement. Degree-educated, with PRINCE2 Practitioner or equivalent project management certification (MSP and/or ITIL desirable). What's in it for you? Hybrid working model (2-3 days onsite in Newport) Opportunity to shape and mature the PMO function within a growing portfolio High More ❯

focussed responsibilities, including: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft More ❯

a strong work ethic. Excellent written and verbal communication skills. Degree-level education. Prince 2 Practitioner or equivalent project management qualification. Managing Successful Programmes (MSP) or equivalent is preferable. ITIL experience or qualification is beneficial. Benefits: Competitive salary and benefits package. Opportunities for professional development and certifications. Dynamic and supportive work environment. To apply for this IT Project Manager position More ❯

Support Engineer will be responsible for leading the technical support, development, and maintenance of all Spatial Solutions within Natural Resources Wales (NRW). This will be delivered within an ITIL framework and aligned with the broader team's Target Operating Model to ensure a high-quality, customer-focused service. The postholder will also act as the Technical Lead for all More ❯

stakeholders at all levels. Degree-level education (or equivalent). Prince 2 Practitioner or equivalent Project Management qualification highly desirable. Managing Successful Programmes (MSP) or similar certification a plus. ITIL experience or qualification (helpful for IT Operations and Service Acceptance). Why join us? Our client values innovation, teamwork, and personal growth. As part of the IT team, you'll More ❯

Solid financial acumen and experience with various contractual models. Excellent communication and stakeholder engagement skills. Must-have qualifications: 🎓 Degree-level education 📜 Prince2 Practitioner or equivalent 🌐 MSP certification (highly desirable) 🔧 ITIL knowledge (a plus More ❯

Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity with Catalyst supervisor modules, power supplies, and fan systems Experience across More ❯