in Trac. Person Specification Qualifications Essential Educated to Diploma level in an IT related subject or equivalent experience ECDL or equivalent experience in supporting Microsoft Desktop applications Desirable CompTIA A+ Hardware or equivalent CompTIA A+ Software or equivalent Microsoft Certified Desktop Support Technician (MCDST) ITIL Foundation qualification or … Experience Essential Experience in 1st line support role Experience of implementation and support of computer systems, software and networks Operating systems including all current Microsoft Desktop OS (Windows 10/11) Sufficient knowledge of computer hardware to support fault diagnosis to component level MicrosoftOffice Suites more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable to multitask across multiple … Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, AzureKeywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3/v4, Windows Server … AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure more »
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
phs Group
About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for … for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding MicrosoftOffice, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening … work/focus groups The ideal candidate for this role will have: Experience of an IT Service Desk (highly desirable) Strong knowledge of MSOffice products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written more »
Blaenau Gwent, Wales, United Kingdom Hybrid / WFH Options
Ad Warrior
similar) Experience within a similar role of similar responsibilities Experience of management accounts preparation, interpreting accounts and advising budget holders Advanced user of using MicrosoftOffice including Word, Excel & PowerPoint. Managing budgets and resources. Benefits Flexi Time Hybrid Working Free on-site parking 33 days of annual more »
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Recruitment Revolution
of call for our customers ensuring their issues are resolved quickly We Are Looking For: + Very comfortable using a PC + Experience using MicrosoftOffice and Customer Relationship Management software, ideally SAP + You delight in investigating customer problems, getting to the root cause and putting more »
Employment Type: Permanent, Part Time, Work From Home