2 of 2 Remote Remote Monitoring and Management Jobs in Wales

exciting opportunity for an experienced Head of Service Desk to join our team here in Cardiff. This position sits on the ARO Services first line of the Cloud, Cyber, and IT (CCIT) Business Unit, reporting to the Director of Services. The ARO Services function oversees both Professional and Managed Services across all technical domains. We are looking for an experienced … Manager of Managers to lead and evolve our Service Desk function into a high-performing, customer-centric engine. You'll be responsible for driving operational excellence, fostering team talent, enhancing the customer journey, and championing service innovation. This is a leadership role that blends service delivery oversight, people development, and process optimisation—all aligned to ARO growth ambitions. The Scope … of this role includes ARO Service Desk provision for first and second line along with Field Services, Network Operations Centre and defined remote sites and any other teams as agreed from time to time with the Director of Services Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute More ❯

Corsham Hybrid Salary: £38,000 £43,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd/3rd Line IT Support Engineer to join their team. You will be working within a managed services … environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting. You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due … to the nature of the work. Key Responsibilities: Provide 2nd and 3rd line support for desktops, servers, applications, and networks. Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies. Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers. Administer Microsoft 365, Azure, and Active Directory/Entra ID environments. Perform routine monitoring, patching, and More ❯