5 of 5 Service Desk Analyst Jobs in Wales

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast … paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst More ❯

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast … paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst More ❯

IT Service Desk Analyst - 6 Months FTCLocation: Cardiff Up to £28k Pro Rata + benefits I'm looking for an enthusiastic IT Service Desk Analyst to join my client in Cardiff. Reporting to the IT Service Desk Lead, you will provide day-to-day technical support, manage incidents, and contribute to ongoing More ❯

My client based in Swansea are looking for a Service Desk Analyst to join the team on an initial 6 month contract. The suitable Service Desk Analyst will have excellent customer facing skills along with an excellent level of general IT knowledge and troubleshooting skills, to help as many of the customers as possible … to reach a resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows 10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM. The Service Desk Analyst will ideally have previous experience of working with a Microsoft Azure environment as well … basic understanding of computer networks, active directory, and group policies to help carry out the upgrade work. They may also be required to assist with other IT project work. Service Desk Experience Broad IT Knowledge Windows 10/11 MDT SCCM Basic understanding of Networking/AD/Group policies This role is based in Swansea for an More ❯

My client based in Swansea are looking for a Service Desk Analyst to join the team on an initial 6 month contract. The suitable Service Desk Analyst will have excellent customer facing skills along with an excellent level of general IT knowledge and troubleshooting skills, to help as many of the customers as possible … to reach a resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows 10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM. The Service Desk Analyst will ideally have previous experience of working with a Microsoft Azure environment as well … basic understanding of computer networks, active directory, and group policies to help carry out the upgrade work. They may also be required to assist with other IT project work. * Service Desk Experience * Broad IT Knowledge * Windows 10/11 * MDT * SCCM * Basic understanding of Networking/AD/Group policies This role is based in Swansea for an More ❯