1 of 1 Remote AI Jobs in Wallingford

progressed, even when it leaves the core Support queue (e.g. R&D, Sales, Infrastructure).You'll play a key role in embedding outcome ownership, surfacing data-driven insights, exploring AI and automation opportunities and driving support excellence across your team. You will be an internal champion for the customer at all times. ROLE RESPONSIBILITIES Key Responsibilities: Lead a cross-functional … tickets are correctly categorised, notes are accurate and outcomes are measurable Collaborate with Product, Customer Success, R&D and Professional Services to resolve blockers and coordinate customer outcomes Support AI and automation initiatives - including creating or improving knowledge base content, macros and deflection tools Own key accounts or VIP customers from a support delivery perspective, ensuring service quality, comms cadence … IIS, Azure awareness). Personal Attributes: Data-driven, outcome-oriented and highly organised Proactive, persistent and confident following up across teams Curious and open-minded - willing to experiment with AI, automation and smarter working methods Excellent communicator - able to engage technical and non-technical stakeholders Calm under pressure and able to juggle multiple demands Customer-first mindset and a natural More ❯