Customer Support Team Lead
Wallingford, Oxfordshire, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
EWS Group
SLA adherence and customer communications Experience using support platforms like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data to manage team performance and support decision-making Passion for customer experience, team coaching and cross-functional collaboration Technical literacy desirable (e.g. SQL, IIS, Azure awareness). Personal Attributes: Data-driven, outcome-oriented and highly organised More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: