1 of 1 Remote SaaS Jobs in Wallingford

across fitness, wellness and leisure services.Our Customer Support function plays a central role in achieving this mission. As we evolve our support operating model to meet the demands of SaaS delivery, automation and customer expectations, we are building high-performing teams driven by ownership, delivery and continuous improvement. WHAT YOU'LL BE DOING As a Customer Support Team Leader, you … functional case reviews Encourage innovation and experimentation - staying open to new tools, workflows, and support strategies. Key Skills & Experience: Team leadership or senior agent experience in a software/SaaS support environment Strong operational understanding of case triage, SLA adherence and customer communications Experience using support platforms like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data More ❯