Service Desk Analyst
- Hiring Organisation
- TR, part of the Trifast plc group
- Location
- Walsall, England, United Kingdom
concerns. You’ll also be responsible for escalating unresolved issues to the appropriate teams within the department to ensure swift resolution. Key Tasks Incident Management - Efficiently log, track, and resolve IT incidents in alignment with service level agreements (SLAs), escalating issues when necessary to ensure timely resolution. Customer Support … across hardware, software, and network environments. Remote Support - Provide remote assistance to users globally, accommodating various time zones and ensuring consistent service delivery. IT Asset Management - Provision, configure, and maintain IT equipment - including laptops, desktops, and peripherals for new and existing users, supporting smooth onboarding and optimal performance. ...