Gas Technical Support Manager (Contractor Network) - Hybrid (Walsall) - 40 hours per week
Walsall, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
CET Structures Limited
with eligibility to participate in a discretionary annual bonus scheme, together with an excellent benefits package. Holiday Entitlement: 25 days plus Public/Bank holidays Reporting to: Head of Network Main Purpose of Role: A key new role for CET, seeking to appoint a Technical Support Manager who will provide critical support and guidance to our frontline telephony … based teams and wider Network Team. This role will be part of our Senior Leadership Team within our Network and requires developing positive working relationships across all levels of the organization. The role focuses on providing technical support, guidance, and decision making on complex Home Emergency claims, especially in Gas, Plumbing, and Electrical trades. You will work closely … with our Contractor Network to support policy coverage, auditing, H&S, BER’s, training, and escalated cases. You will be empowered to leverage your skills and knowledge to support the business in making correct technical and commercial decisions promptly, ensuring positive outcomes for customers and delivering a best-in-class customer journey while managing commercial implications. We are looking More ❯
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