1 of 1 Remote Performance Metrics Jobs in Wantage

within our existing customer base. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a high-performing team of Customer Solutions Partners Establish clear performance metrics and conduct regular reviews to ensure team success Create professional development plans for team members to support career growth Drive a culture … strategic account plans for key customers to maximise lifetime value Analyse customer data to identify trends and opportunities for revenue growth Report on key performance indicators to senior leadership, including churn risk, expansion opportunities, and customer satisfaction metrics Process Optimisation Refine customer success processes, playbooks, and methodologies to … and tools (e.g. Gainsight, Totango, Salesforce, etc.) Excellent communications and relationship-building skills at all organisational levels Data-driven approach to decision making and performance management Preferred Background in tech used by emergency services and/or public sector or with similar tech solutions History of scaling customer success More ❯