Facilitation and Administration Service Lead
- Hiring Organisation
- Defence
- Location
- Warminster, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles, and senior stakeholder … issues, dependencies) incl. tracking, mitigation and reporting Drive continuous improvement using Lean/Six Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow ...