1 to 25 of 33 Customer Service Jobs in Warrington

of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership … and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster … a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies more »

fantastic deals The person What you will need to bring to the role: * Great communication skills - both verbal and written * Established experience in a customer focused environment where you can demonstrate exceptional customer support skills * Ability to follow, understand multiple and complex processes * Problem solving, logistical thinking, with … targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience Job description This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic … team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance more »

We are recruiting for a Customer Service Advisor to join our client in Warrington on a full time permanent basis. Our client is a leading provider within its industry providing products across the world. Salary: upto £30,000 per annum ( dependent on skills and experience) Hours of work … on-top Friday off for your birthday Health Cash Plan Life insurance (4 x annual salary) Cycle to work scheme On-site parking Long service awards Industry training is provided. The Role: Processing all sales transactions on the company MRP system. Ensuring prices and contracts are up to date … in the system. Supporting the commercial team to ensure customer communications are effective. Effective management of customer queries, and expectations. Communicating customer feedback to the rest of the business. Recording and resolving customer complaints, in-line with company procedures. Maintaining sales information including order and quotation more »

Join Europe's IT Leader as a Customer Service Engineer! Company: Artemis Chase, the IT recruitment specialists, proudly present this opportunity on behalf of Europe's largest privately-owned IT company. Location: Warrington, onsite Contract Type: Permanent, full-time Salary Package: Competitive base salary, company vehicle, extensive benefits … core hours tailored to role requirements Career development and lifelong learning opportunities Join Europe's largest privately-owned IT company Role Purpose: As a Customer Service Engineer, you'll configure applications and hardware on IT devices (desktops, laptops, servers, mobile phones, etc.) at a customer site. This … is a fantastic opportunity to be part of a supportive team with clear career growth pathways. Key Responsibilities: Efficiently manage and resolve customer calls, keeping customers informed and escalating when necessary. Assist 3rd party IT companies both on and off-site as needed. Configure applications and hardware on new more »

and other channels Diagnose technical issues and provide solutions Work fast and efficiently to support the fast moving distribution of PCs to customers Provide customer service and liaise with other departments Skills and Requirements: Have a genuine interest in what they do (gamers, developers, like building PCs?) Willing … base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support/troubleshooting Excellent customer service and communication skills Strong written and verbal communication skills Office 365, Intune, Active Directory, Servers, Security Driving Licence and own vehicle If … this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer more »

offering and you will also make outbound calls to potential customers offering a variety of training courses and services. We want to build our customer base further making us the ?go to' for all health and safety training! This role would be perfect for someone who has some telesales …/account management/sales background and is looking for their next opportunity within a sales and service environment. In reward we can offer a competitive salary, 25 days holiday, Contributory pension capped at 5%, Westfield healthcare, Life assurance at x2 contractual salary Responsibilities include: - Own responsibility for all … actively promote external training Be contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business To successfully create and convert enquiries into orders and achieve ?above minimum' prices to hit and surpass revenue targets Endeavour to more »

Job Title: Customer Support Team Leader Location: Warrington (WA1 4PN) Salary: £30,947.00 per annum Shifts: Monday- Friday 08:00- 16:30 & 08:30- 17:00 Contract Type: Permanent We are currently recruiting for experienced Customer Support Team Leader for our who is the world's number one … manufacturer of materials handling equipment providing quality sales and service across the UK. Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance … the customer experience. As a Customer Support Team Leader, your duties will be: - " Provide excellent customer service to internal and external stakeholders. " Manage communication (inbound/outbound) of the responsible business area/s. " Oversee activities conducted by the Customer Support Team. " Work with team more »

your engineering and account counterparts, you will work together to drive work resolution and identify ways to improve the scheduling of work. Delivering excellent customer experience is at the heart of everything you do, and you will identify ways to improve this for your clients and see the results … reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management more »

your engineering and account counterparts, you will work together to drive work resolution and identify ways to improve the scheduling of work. Delivering excellent customer experience is at the heart of everything you do, and you will identify ways to improve this for your clients and see the results … reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management more »

Senior Service Desk Engineer £27,500 Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a Senior Service … This position is primarily office-based, with the flexibility to work from home upon request. You will play a critical role in shaping our service offering and maintaining our reputation for excellent customer service. Key Responsibilities: Provide 1st/2nd line support for Microsofts core cloud business applications … tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT support, professional IT project delivery and expert IT advice. We support small more »

processes while establishing a structured team to deliver timely and effective assistance to their clients. You will be a key player in shaping the customer support experience & ensuring high quality customer satisfaction. You will cover the following key areas: Process Design and Implementation: Develop and document comprehensive support … processes and procedures to ensure consistent and efficient handling of customer inquiries and issues. Define service level agreements (SLAs), response times, and escalation paths to meet customer expectations. Utilise Atlassian tools such as Jira and Confluence to create and manage support documentation, knowledge bases and workflows. Team … What skills will you have? Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in a help desk or customer support role, with demonstrated leadership experience. Strong knowledge of help desk processes, ticketing systems, and customer service best practices. Experience with Atlassian more »

We are looking for a Customer Support Team Leader to work within our customer support team in Warrington to provide high quality administration support to customers. About the role The role will have a primary focus on one of our two key areas, Sales and After Sales. Key … responsibilities are to work with the team to meet customer expectations, maintaining high quality standards. On a day-to-day basis this is what you would be doing; Provide excellent customer service to internal and external stakeholders Manage communication in and out of the department responding to … customer and business expectations Meet the goals and objectives of the business by leading and developing the team Work with other team leaders to share workload where needed Provide monthly performance data from company systems as requested. What we are looking for? Excellent written and verbal communication skills Excellent more »

to contribute to the resolution of operational problems by working collaboratively with your peers. To be successful in this role, your problem solving and customer facing skills will be important as you will work with a wide variety of internal clients. About You: Y ou will have the following … of providing onsite/remote support, prepping and installing equipment for new starters, software and hardware installs and troubleshooting network issues and patching Excellent customer relationship, communications and interpersonal skills with prior experience in a similar customer service role. Experience with a ticketing system. A driving license more »

Talos360 - Where Innovation Meets Exceptional Service! At Talos360, we're not just a market-leading B2B talent software product; we're a dynamic force that thinks like a services business. Committed to delivering outstanding customer service, we continuously strive to provide our clients with a superior way … Recently certified as a 'Great Place to Work' and acclaimed with high-profile tech awards, Talos360 is on the cutting edge of innovation. Position : Customer Success Administrator Location : Warrington Office - WA5 8WD Type : Full-Time Salary : £20,000.00 - £23,000.00 + Benefits Why Talos360? Award-Winning Culture : Talos360 has … product innovation and workplace environment. Join a team that's passionate about what they do and values your contributions. Training and Development: As a Customer Success Administrator, you'll receive comprehensive training on our processes, products, and services. We invest in your success, expecting only a can-do attitude more »

accounts, provide increased touch points for accounts, and is budget responsible for 200+ growth and retention clients. It will be your responsibility to assure customer satisfaction through all stages of the sales process. In addition to client relations, this role will interact with the broader Element Sales Team, General … Manager, and lab/technical personnel. Our ideal candidate will be action oriented, customer focused and have an entrepreneurial drive. Responsibilities Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts Identify current and future customer service requirements by establishing … team/specialists Manage relationships and utilize technical support to assist in Sales Follow up in a timely manner on quotations for the assigned customer base Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call/visit more »

They require someone to provide 2nd and 3rd line support to external clients. The Junior Application Support Analyst will deliver a high level of customer service and be able to deliver technical support to non-technical end-user clients. Role Requirements : -B2B technical client support -Detailed reporting and … solving of unresolved issues via SQL. -Resolving incidents and service requests -SQL/MySQL -Excellent communication skills -API’s calling with Postman -Support of our Amazon Web Services (infrastructure) platform -Problem-solving skills -Awareness of DNS, AWS, cloud storage, SSLs, SFTP etc. Desirable skills for role: -ITIL Foundation Certified more »

in technical configuration and development of the ServiceNow toolset. Responsibilities: Building solutions and processes that meet the needs of our customers. Support maintenance, continual service improvement, and new requirements. Create design specifications based on out-of-the-box functionality and user needs. Running the Hartree Centre ServiceNow portal ensuring … it continually meets customer needs. Providing technical input on the capabilities of the ServiceNow platform and insights on the preferred/standard methods to implement solutions. Be actively engaged with user needs in a technical and business setting. Technical delivery (including development, testing and implementation) using several technical skills … such as HTML, XML, JavaScript/AJAX, Angular J, Bootstrap, Integrations, web services, SOAP, email, MID, etc. Collaborate, service support and share experiences. Proactively keeps ServiceNow skills current. Development process optimisation. Benefits: UKRI recognises and values employees as individuals and aim to provide a pay and rewards package that more »

in technical configuration and development of the ServiceNow toolset. Responsibilities: Building solutions and processes that meet the needs of our customers. Support maintenance, continual service improvement, and new requirements. Create design specifications based on out-of-the-box functionality and user needs. Running the Hartree Centre ServiceNow portal ensuring … it continually meets customer needs. Providing technical input on the capabilities of the ServiceNow platform and insights on the preferred/standard methods to implement solutions. Be actively engaged with user needs in a technical and business setting. Technical delivery (including development, testing and implementation) using several technical skills … such as HTML, XML, JavaScript/AJAX, Angular J, Bootstrap, Integrations, web services, SOAP, email, MID, etc. Collaborate, service support and share experiences. Proactively keeps ServiceNow skills current. Development process optimisation. Benefits: UKRI recognises and values employees as individuals and aim to provide a pay and rewards package that more »

the following: Proven experience in support: MS Office Suite, Office 365 and Windows 10/11 Excellent interpersonal skills or prior experience in a customer service role Experience with a ticketing system (Desired) This is an excellent opportunity to join a leading organisation to grow, develop and progress. more »

on experience in Active Directory administration. * Office 365 experience including migration from on prem to cloud * Azure and Azure virtual desktop * Stellar communication and customer service chops. * Ability to excel both solo and in a team. * Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc. more »

of working across the the following sectors Leisure Residential Local authority Healthcare Sustainable living Projects They are committed to providing a professional, high-quality service on all projects and believe that meaningful dialogue, accurate and early cost advice, collaborative working and proactive cost monitoring and reporting are essential to … including active listening for determining client needs, communicating them to the construction crew and preparing reports Mathematics for calculating material quantities and construction costs Customer service for client satisfaction Analytical thinking and problem-solving Understanding of engineering science, construction and technology Understanding of current building, health and safety more »

of working across the the following sectors Leisure Residential Local authority Healthcare Sustainable living Projects They are committed to providing a professional, high-quality service on all projects and believe that meaningful dialogue, accurate and early cost advice, collaborative working and proactive cost monitoring and reporting are essential to … including active listening for determining client needs, communicating them to the construction crew and preparing reports Mathematics for calculating material quantities and construction costs Customer service for client satisfaction Analytical thinking and problem-solving Understanding of engineering science, construction and technology Understanding of current building, health and safety more »

all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems. In this role, youll … remote control software to remotely access computers to resolve faults Logging faults with suppliers (eg broadband, mobile, etc) on behalf of customers Ensuring all customer technical information is documented & kept up-to-date Building new IT systems for customers (eg computers, network equipment, Wi-Fi, etc) Adhere to IT … Employer pension contributions Option to specialise in technologies such as Microsoft Cloud, servers, networks or security Annual bonus Desired Qualities, Skills and Knowledge: Excellent customer service skills experience beneficial Great communication skills Have a keen interest in IT and can demonstrate this Eager to learn GCSE Grade more »

Assist with new release testing Reporting on and summarizing high-level risks Application Support Engineer Essential requirements: Experience in an IT support role/customer services or similar Experience working with a help desk system (ideally Zendesk) Excellent communication skills Problem solving mentality Application Support Engineer Beneficial skills: Experience more »

you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster. You … be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships more »