1st Line IT Support
Warrington, England, United Kingdom
United Living
We are currently looking for an experienced 1st Line Support Analyst who will join a small but dynamic IT team dedicated to providing exceptional support in a fast-paced business environment. The successful candidate will have prior experience in IT 1st Line support within a medium-enterprise sized business, demonstrating an ability to add value from the onset … communication and collaboration. Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. Provide excellent customer service, ensuring users are kept informed of … the status and progress of their requests. Implement and adhere to IT policies, procedures, and best practices to maintain a secure and efficient IT environment. Conduct regular system and hardware audits to ensure compliance with company standards. Assist in the onboarding and training of new employees on IT systems and software. Ensure that we maintain an inventory More ❯
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