2 of 2 SLA Jobs in Warrington

through various training platforms to enhance technical and business acumen. Analyse and diagnose issues to identify root causes, implementing solutions and/or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Produce and keep up to date, documentation More ❯

and working practices to ensure that the team works with clear structure and direction. Performance Management of all CAFM and Compliance related activities Statutory Compliance Operational and Contractual Compliance SLA Management Perfomance KPI's Management of rechargeable works, PPM and Reactive Tasks Recruitment, training, and line management of new Helpdesk staff and Contract Coordinators Design and delivery of a comprehensive … Manager or National Operations Manager Ensure that all key service specification, contractual obligations and deliverables of are recorded on the CAFM system assigned, and followed to closure to ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Weekly review of Statutory Compliance management, compliance position and planning, in conjunction with the Compliance Manager Weekly review of PPM Compliance Reporting of More ❯