6 of 6 Service Management Jobs in Warrington

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal functions and More ❯

Incident and Problem Management Analyst Warrington (Onsite) Up to £45,000 Overview: We're looking for an Incident and Problem Management Analyst to support our IT infrastructure team. The ideal candidate will be SC Cleared (or eligible) and have experience in managing incidents and problems in a fast … SLAs, coordinate incident reviews, and ensure timely closure of tickets Lead bridge calls and manage high/major incidents end-to-end Collaborate with service desk, IT teams, and business stakeholders to drive resolution Conduct root cause analysis and problem reviews with follow-up actions Provide clear, regular communication … to customers and internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent experience Strong understanding of ITSM processes, especially incident and problem management Skilled in using More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- Hybrid | Contract Type: Temp To Perm | Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment … and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and … efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Job Title: AV Service Engineer Location: Manchester Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯