13 of 13 Service Management Jobs in Cheshire

Service Desk Transformation Lead Outside IR35 – Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone … genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation ...

Service Desk Analyst About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 . … home at Ricoh. What you will be doing We are looking for an analyst to provide a single point of contact for the Service Desk, providing first line diagnosis, resolution and functional escalation of incidents and service requests on the client Service Desk. The contracted hours ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity ...

summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts … many non-NHS clients in Local Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore ...

Service Delivery & Operations Manager - Cheshire Were working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. Youll take … senior point of contact for customers. Key Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior ...

Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will … play a key role in shaping and scaling the organisation's service function. Key Responsibilities Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction. ...

About the Company Employee Experience Technology (EET) Mobile team is hiring a process analyst/implementation analyst to work within our Service Assurance team. Supporting the Service manager to document existing business processes, improvement opportunities and work with regional stakeholders to deploy enhancements to procedural documentation, controls … improvements within the Corporate Mobile space among mobile carriers in 39 countries. About the Role The successful candidate should have good experience with stakeholder management and be able to demonstrate effective communication skills as they will be expected to work with various teams with EET Mobile (Product Managers, Service ...

Umbrella only Duration: 6 months Location: Knutsford with 3 days/week in office Technical Skills & Competencies AlgoSec & Security Policy Management Hands-on experience administering and supporting the AlgoSec Security Management Suite, including: Firewall Analyzer FireFlow ObjectFlow AppViz Experience utilising AlgoSec to automate firewall policy management, risk … experience supporting enterprise network security environments. Experience managing security incidents, firewall requests, policy exceptions, and operational support within regulated organisations. Understanding of firewall compliance management, governance processes, audit requirements, and regulatory controls. Experience working within ITIL-aligned Incident, Problem, Change, and Service Management frameworks. Knowledge of network ...

meaningful business change, we'd love to hear from you. What You'll Be Doing As Business Systems Manager, you will: Lead the operational management of key business-critical systems, ensuring reliability, performance and effectiveness. Manage and develop a team responsible for delivering exceptional system support and service … assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process Drive continuous improvement by identifying opportunities to enhance functionality, efficiency and user experience. Coordinate the successful transition of projects into business-as-usual ...

Awareness of infrastructure technologies including cloud, networking, cyber security, end-user computing, data centres and Microsoft 365. Knowledge, skills and experience required. Essential Project Management qualification, such as PRINCE2 Practitioner, PMP or equivalent. Experience delivering business change and technology infrastructure projects. Good understanding of project management methodologies … lifecycle management. Experience managing cross-functional teams, stakeholders, suppliers and service providers. Experience delivering projects involving business process change, organisational change, infrastructure refreshes, cloud, network, security or end-user technology deployments. Experience of project governance, risk management and financial management. Desirable Experience in complex enterprise or regulated environments. ...

involved in different stages of the EOL process and provide general support to Project Managers. Key Responsibilities: Coordinate activities related to workstation application lifecycle management, including upgrades, remediation, and support. Engage with engineering teams to understand technical constraints and remediation approaches. Document processes, track tasks, manage blockers, and keep … compatibility assessments. Contribute ideas for process improvements, including automation opportunities. Who You Are: You have a solid understanding of EOL/EOS concepts, inventory management, and application compatibility within Windows workstation environments. You are comfortable using PowerShell for application discovery and troubleshooting, with the ability to interpret script outputs ...

Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst the exact responsibilities … will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues ...

plus! Experience in Monitoring: Proven track record in monitoring and troubleshooting messaging services. Knowledge of ITIL Processes: Familiarity with ITIL processes to enhance service management. Compliance Savvy: Understanding financial service compliance requirements to ensure adherence. Stakeholder Engagement Skills: Exceptional ability to engage with stakeholders and report findings effectively. ...