Head of Customer Experience
- Hiring Organisation
- Nicholas Associates
- Location
- Warwick, Warwickshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum
most from our client's product Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases. Customer Voice & Insights Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points … strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams ...