IT Service Management Lead
- Hiring Organisation
- Understanding Solutions
- Location
- Warwick, England, United Kingdom
Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user experience. If you're keen on this opportunity then please apply with an updated CV! Key Experience Needed Strong knowledge of ITIL/… Service Management processes Experience coordinating Major Incidents and Change Management Experience with Problem Management and Continual Service Improvement Knowledge of Service Catalogue and Request Management Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar) Strong stakeholder and supplier management skills Excellent communication and reporting abilities Comfortable working ...