2 of 2 Desktop Support Jobs in Warwickshire

We are seeking a Desktop Support Technician to provide onsite technical support at our Southam location . This is a full-time, on-site role with no remote work option; the role requires the candidate to be in the office five days per week . Key Responsibilities: Working as part of the Southam Site IT team, the … successful candidate will: Provide excellent customer support to EA staff Image Windows and Mac devices Troubleshoot desktop hardware, software, and network connectivity issues Monitor ServiceNow ticket queue, email and Slack requests, ensuring timely updates and escalations Support onboarding and offboarding processes Update asset assignments in EA’s tracking system Help to support local IT Initiatives and … Southam to Leamington The Ideal candidate would have some of the following skills/experience: Experience working in a technology focussed environment supporting Windows and Mac systems Strong customer support and communication skills Experience troubleshooting hardware, software, and network issues Familiarity with imaging tools and endpoint management solutions (JAMF, Intune or similar) Ability to manage multiple tasks and priorities More ❯

Requirements for this role: Minimum of 6+ Year Experience Ability to travel to remote locations You will be required to provide Deskside/OSS/FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high … level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery … Intune, MS Active Directory users & groups, policies and management concepts Effective communication in English and/or local language Basic known workings of LAN technologies and hardware Ability to support video conferencing equipment More ❯