DesktopSupport Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a DesktopSupport Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves … Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all More ❯
Wolverhampton, West Midlands, West Midlands (County), United Kingdom
Concept Resourcing
Job Title : Desktop Engineer - Windows 11 Migration Support Location : Midlands (UK) - Field-Based Contract Type : 12-month contract Start Date : ASAP Clearance: BPSS Required Rate: £163.00p/d Role Overview: Our client is undertaking a significant Windows 11 migration project and is looking for 2 experienced Desktop Engineers to support deployments across multiple UK office locations across a 12-month contract. This role will involve installs, de-installs, and basic desktopsupport, with the occasional requirement to assist with office clearances or IT relocations. Additional duties may occasionally include office clearances and general … IT hardware support. Key Responsibilities: Installation and de-installation of desktop and laptop hardware. Support and execution of Windows 11 upgrade and deployment processes. Collection and return of IT equipment to/from Midlands-based depots. Occasional assistance with office moves and IT equipment clearance. Ensure documentation and More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Concept Resourcing
Job Title : Desktop Engineer - Windows 11 Migration Support Location : Midlands (UK) - Field-Based Contract Type : 12-month contract Start Date : ASAP Clearance: BPSS Required Rate: £163.00p/d Role Overview: Our client is undertaking a significant Windows 11 migration project and is looking for 2 experienced Desktop Engineers to support deployments across multiple UK office locations across a 12-month contract. This role will involve installs, de-installs, and basic desktopsupport, with the occasional requirement to assist with office clearances or IT relocations. Additional duties may occasionally include office clearances and general … IT hardware support. Key Responsibilities: Installation and de-installation of desktop and laptop hardware. Support and execution of Windows 11 upgrade and deployment processes. Collection and return of IT equipment to/from Midlands-based depots. Occasional assistance with office moves and IT equipment clearance. Ensure documentation and More ❯