party vendors to manage incidents and service requests in line with SLAs. Ensure all business requests and incidents are logged and tracked using internal ITSM tools. Ensure ERP data handling practices are compliant with GDPR and other regulatory requirements. Contribute to the development and maintenance of knowledge bases to support More ❯
Stratford-upon-Avon, Warwickshire, UK Hybrid / WFH Options
Lorien
support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with More ❯
Stratford-Upon-Avon, England, United Kingdom Hybrid / WFH Options
Lorien
support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with More ❯
making informed decisions that drive value. What We're Looking For: * Proven experience in managing IT as a Service with a strong grasp of ITSM frameworks. * Track record of successfully interfacing with both internal and third-party service providers. * Strong relationship management skills and the ability to influence stakeholders at … application technologies and business processes. * Technical experience with a variety of products and technologies is a plus. Qualifications: * Essential: Degree in a relevant discipline; ITSM certifications (e.g., ITIL v3 foundation or ISO20000). * Desirable: Project management certifications (e.g., PMP or Prince2). Why Join Us? * Work in a collaborative environment More ❯
