Support Analyst Jobs in Warwickshire

1 to 1 of 1 Support Analyst Jobs in Warwickshire

1st Line Support Analyst

Gaydon, Wasperton, Warwickshire, United Kingdom
Adria Solutions Ltd
1st Line Support Analyst - Initial six months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a 1st Line Support Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. … Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the more »
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:
Support Analyst
Warwickshire
10th Percentile
£30,967
25th Percentile
£31,208
Median
£32,121
75th Percentile
£38,750
90th Percentile
£38,950