Application Support Manager
Coventry, Warwickshire, United Kingdom
British Airways
re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The Role: Application Service Manager We're looking for a driven Application Service Manager to join our BA Digital Delivery team. This internal leadership role ensures the effective planning, implementation and support of critical applications, working closely with product teams and stakeholders to deliver agile change and continuous improvement. What You'll Do: Lead the Application Support team, driving performance, service quality and agile delivery. Act as the primary link between users, product squads, vendors and IT support teams. Define and embed best practices across support processes and … service operations. Oversee system enhancements and production support requests, ensuring seamless delivery. Champion business change, SharePoint configuration, and AWS optimisation. Nurture strong, collaborative relationships across BA Digital and wider business teams. What You'll Bring to British Airways: Strong understanding of support operations, with the ability to lead cross-functional collaboration. Experience in managing IT/Application Support More ❯
Employment Type: Permanent
Salary: GBP Annual
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