6 of 6 Support Manager Jobs in the West Midlands

Your new company: This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management … on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a … Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support More ❯

Early Support Delivery Manager Salary - £44,075 - £49,282 (Grade 7) Hours - 37 Contract type - Full time/Permanent Work Style - Flexible - multiple locations across the city. In Wolverhampton we are relentless in our ambition for people with care and support needs, their families and carers to live gloriously, ordinary lives, living in the place they call … home, with the people and things they love, doing what matters to them. We truly believe good early support can transform lives. If you share this vision, then we want to hear from you! You will be passionate about making a difference in people's lives through early strengths-based support and thrive in a dynamic, multi-disciplinary … are key. You will be joining us at an incredibly exciting time in our transformation journey.This is a unique opportunity to delivery change to ensure people have the right support, at the right time so they can live their idea of a good life. About the Role As an Early Support Delivery Manager, you will lead the More ❯

Job summary We are seeking an experienced and proactive individual to act up as CSG User Support Manager for a period of 6 months , to cover a vacancy created by a secondment. The post holder will manage the user support service provision for in in-scope digital systems in use in WVT and will lead the user … support team providing it to meet the needs of the organisation. This includes organising user support rotas including the out of hours service and managing out of hours administration. Main duties of the job Day-to-day management of Call Management Systems (Sostenuto) and Single Point of Contact (SPOC) optimisation Management of 24/7 service operations , including … the CSC Out-of-Hours Service . Line management User Support team supporting their performance and development. KPI reporting and optimisation This activity is primarily focussed on the EPR, EPMA and EMIS clinical systems but will extend over time to other clinical systems and non-clinical systems. The post holder will need to become a rapid expert in these More ❯

re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The Role: Application Service Manager We're looking for a driven Application Service Manager to join our BA Digital Delivery team. This internal leadership role ensures the effective planning, implementation and support of critical applications, working closely with product teams and stakeholders to deliver agile change and continuous improvement. What You'll Do: Lead the Application Support team, driving performance, service quality and agile delivery. Act as the primary link between users, product squads, vendors and IT support teams. Define and embed best practices across support processes and … service operations. Oversee system enhancements and production support requests, ensuring seamless delivery. Champion business change, SharePoint configuration, and AWS optimisation. Nurture strong, collaborative relationships across BA Digital and wider business teams. What You'll Bring to British Airways: Strong understanding of support operations, with the ability to lead cross-functional collaboration. Experience in managing IT/Application Support More ❯

product training, knowledge sharing, and infrastructure tools. Lead site-specific IT projects with business supply chain and regional teams. Resolve or escalate day-to-day IT issues promptly. Motivate support team members to find the best solutions for customers. Support infrastructure projects from discovery to implementation. Drive initiatives to improve user experience and simplify IT processes. Plan resources … and capacity for onsite support and infrastructure needs. Basic Qualifications: Proven experience in delivering complex IT solutions. Ability to obtain SC clearance. Manage multiple projects with effective prioritization. Willingness to learn new technologies. Knowledge of VMware, Dell Server and Storage, Checkpoint Firewalls, VPN, and security appliances. Support environments using M365 E5. Desired Qualifications: Bachelor's Degree in IT More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively utilizing … feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to one's and tool box talks, where training needs can be identified and performance standards More ❯