IT Desk Support
- Location
- Rugby, England, United Kingdom
troubleshooting and problem-solving processes Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity Maintain/resolve all open incidents/tasks within ticket queue in a timely manner. Partner with Digital Workplace Solutions Team … specified by leadership team. Technical Expertise Different OS like Windows 10 and 11/MAC OS Microsoft Teams/unified communications technologies AV Cisco Telepresence equipment Local Network infrastructure management (switches, firewalls,) Servers' administration basic knowledge Management of small projects Business Acumen Experience in mission critical IT operations support environments ...