3 of 3 Remote/Hybrid 1st Line Support Jobs in Waterlooville

reassuring. What You'll Be Doing Acting as the first point of contact for IT support queries Managing and resolving first-line incidents and service requests Logging, categorising, and updating tickets accurately Keeping customers informed with clear and timely updates Escalating more complex issues with structured … Identifying recurring issues and helping improve service efficiency Working within defined SLAs and established processes What We're Looking For Essential: Experience in first line support (ideally within an MSP or IT services environment) Strong knowledge of Microsoft 365 (user admin and troubleshooting) Experience using ...

First Line Support Waterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time | Includes occasional evenings/weekends (rota) The Role We're working with a growing IT services provider looking to add a customer … development opportunities Supportive team environment Key Responsibilities Act as the first point of contact for IT support queries Manage and resolve 1st line incidents and service requests Log, categorise and update tickets accurately within the system Provide clear and professional communication to users throughout Escalate ...

1st Line Support/Helpdesk – Waterlooville (Hybrid) £28,000 My client … looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service. Responsibilities: Resolve first-line incidents ...